Lauren Scott

Experience

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  Verizon

  Jan 1993 - Mar 2010

  Provide single point of contact for confidential go-to-market product launch training for sales and customer service channels along with training communications and announcements. Strategic input on training plans for multi-departmental product launches to develop implementation plans including valuable customer feedback from prior launches. Analyzed training results through Cognos and Peoplesoft LMS reporting. Consolidate and coordinate SME curriculum feedback by channel. Communication of T3s, pilots, and trainer certifications for customized Northeast Area launches. Show less

  • Manager, Curriculum Liaison

    Jan 2006 - Mar 2010

  • Associate Director of Sales Operations

    Jan 2004 - Jan 2006

  • Associate Director of Marketing Communications

    Jan 2001 - Jan 2004

  • Major Account Manager

    Jan 1998 - Jan 2001

  • Regional Training Manager

    Jan 1995 - Jan 1998

  • Senior Secretary

    Jan 1993 - Jan 1995
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  Atlantic Coast Brands

  Apr 2011 - Apr 2012

  Learning and Development Manager

  Developed customized sales and customer service training programs for specialty cosmetic brands. Secured $150K training and development grant from the State of NJ to deliver computer skills, soft skills and on the job training. Manage and assess the viability of new product launch training to ensure cross-functional compliance. Developed customer service policies and procedures to create synergy across all internal and vendor call centers. Developed daily internal training and development communication. Liaison between executives and sales force to translate initiatives into sales curriculum. Conduct webinars and provide distance learning opportunities. Show less

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  Primus Software Corporation

  Dec 2012 - Jun 2014

  Business / Systems Analyst (LMS)

  Learning Management System (LMS) Implementation consultant providing dedicated support to the customer business units upgrading their version 8.8 Peoplesoft Learning Management System (LMS) to version 9.2 at Verizon (client). This included specific data gathering, analyzing, incorporating business design goals and managing the implementation/transition to the upgraded LMS. It also included project managing the risks, addressing issues and overcoming challenges to successfully deploy to each business unit as well as working with all areas of the internal team (particularly those supplying design, service and technical support). Support large scale data cleanup and Cognos reporting impacts. Act as business project liaison for IT for the upgrade. Gather requirements for Functional Design Documentation. Administer and conduct UAT test plans, gather testing results and reporting through HP Quality Center. Create training support documents and posting to Sharepoint site. Troubleshoot LMS functionality at Go Live and provide ongoing LMS end-user support. Show less

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  QPharma, Inc.

  Jul 2014 - Sept 2015

  Specialist - LMS/Sharepoint Support

  LMS / Sharepoint Support Contractor who provides technical support at Eli Lilly - Imclone division of Success Factors Learning Management System (LMS) and maintenance of the internal Sharepoint site. Provides end-user support, documentation, troubleshooting and reporting for the LMS system. Provide end-user support for compliance courses with e-signature signoff.

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  Pinnacle Group, Inc.

  Sept 2015 - Dec 2015

  End User Support Analyst II

  Learning Management System (LMS) implementation consultant providing dedicated support to the customer business units for Peoplesoft Learning Management System (LMS) version 9.2 at Verizon (client in NJ). Provide end-user support for LMS issues reported through the help desk. Assist in the troubleshooting of LMS technical issues. Defect testing. Provide on-demand reports on LMS data to clients via Cognos. Make updates to the internal SharePoint site.

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  US Tech Solutions

  Jan 2016 - Apr 2017

  Learning Management System Administrator

  Learning Management System (LMS) implementation consultant providing dedicated support to the customer business units for SuccessFactors Learning Management System (LMS) at Bayer (global pharmaceutical client in NJ). Provide end-user support for LMS issues reported through the help desk. Assist in the troubleshooting of LMS technical issues. Defect testing and data validation for SuccessFactors software upgrade. Provide on-demand reports on LMS data to clients. Make updates to the internal SharePoint site. Show less

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  Bayer

  Apr 2017 - Oct 2020

  Learning Coordinator
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  IntraEdge

  Nov 2020 - now

  Global Program Coordinator @ Meta