T W Keys, PMP

Experience

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  EDM Services, Inc.

  Mar 1998 - Jul 1999

  ELECTRONIC ENGINEERING TECHNOLOGIST

  Engineered, designed, and fabricated UL listed computer control system for pipelines. Troubleshot control panels, fiber optic cable and computer equipment both in-house and in the field.

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  Alcatel-Lucent

  Oct 1999 - Aug 2000

  PRODUCT INSTALLATION SUPERVISOR

  Supervised subcontract installation personnel that installed Alcatel 1630 and 1631. Intervened as the company’s on-location liaison, meeting customer approval for each job. Audited installers work to meet both Alcatel and customer quality standards and time frame.

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  XO Communication / Allegiance Telecom, Inc.

  Aug 2000 - Oct 2006

  Implementation Engineer / Central Office Engineer

  Supervised installation and performed audit quality control on transport and data equipment. Worked with engineering groups on projects to ensure on-time or early completion. • Installed and tested Alcatel and Tellabs cross-connect equipment.• Worked with Alcatel to develop 1630 software upgrade procedures.• Supported Alcatel cross-connect equipment as Tier III support to Central Office personnel and Tier II personnel.• Managed the installation of VoIP expansions.

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  Alcatel-Lucent

  Oct 2006 - Jun 2013

  Technical Project Manager overseeing the deployment and migration of IPTV solutions utilizing Alcatel-Lucent networking products and Microsoft Mediaroom middleware. Deployments successfully completed for companies such as AT&T, Century Link, TDS Telecommunications, Hawaii Telecom, Telmex and many other Tier II accounts.• Effective planning, budgeting, execution, risk management, and stakeholder reporting, Lessons Learned review, for projects/programs budget scale of $10K-$15M, per PMI and corporate guidelines.• Provided deployment quotes for initial deployments, upgrades, and migration of IPTV systems.• Created Scope of Work document for different accounts working closely with project stakeholders.• Produced project schedules and test plans utilizing project contract and customer input.• Led internal and off-shore teams on project execution, and worked with them closely to resolve daily issues.• Managed and tracked deployment change requests reducing scope creep while controlling project budget.• Managed project documentation in both company and customer depository websites. • Resolved all action, issues, and customer punch-list items to allow project customer acceptance and revenue recognition. Show less Sr. Resident Support Engineer as a single point of contact for onsite support on the AT&T U-VERSE projects. Oversaw project management responsibilities while building out new site or the migration of an existing site.• Managed multiple onsite and remote installation in numerous nationwide and internationally sites.• Single point of contact for AT&T, IBM, SUN, Microsoft and Scientific Atlanta certifying scheduled dates were met and quality control was maintained.• Led calls with the customer to resolve risks and issues preventing impacts to the project waterfall dates. Show less

  • Technical Project Manager

    Aug 2008 - Jun 2013

  • Sr. Resident Support Engineer

    Oct 2006 - Aug 2008
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  AT&T Network Planning & Engineering

  Feb 2014 - Nov 2014

  Senior Program Manager (Contractor)

  Customer Project Manager responsible for the end-to-end delivery of a re-Transmission IPTV video solution.• Handle customer and stakeholder engagement and manage customer relationship by building confidence and trust.• Led internal discussion with Finance, Accounting and Procurement to develop a purchasing process for this project.• Successfully managed project resources, risks, project plans, financials, E2E deliverables, and release planning and delivery execution.• Managed project managers in other groups (Architecture, Engineering, Network, Content, VOC, IT) to keep project on schedule and under budget. Show less

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  Frontier Communications

  Aug 2015 - Jun 2016

  Project Manager III (Contractor)

  Lead Project Manager that oversaw a highly complex $25M FiOS VOD and Ad Insertion deployment in 2 labs and one Production site. Managed two PM’s that supported me with these deployments, cutover procedures and documentation. • Created and drove the projects Master schedule for the following PMO groups; VOD, Ad Insertion, IMG/VMS software and Mobile TV software. • This schedule was a blend of Waterfall and Agile.• Shared Master schedule date and project process with senior management ( AVP, VP, SVP and CTO)• Managed 6 Project managers’ schedules keeping them on track and worked with them to resolve daily blocking issues. • Managed the 12 Vendors that were on the projects keeping them on schedule and resolving their daily issues.• Managed the hardware quoting, pricing review and procurement.• Worked with the Vendors SOW's, reviewed SOW's with Legal and team. Worked with upper management to get SOW’s financed which ranged from $5K to $1.3M. Show less

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  Forterra Building Products

  Sept 2016 - Jan 2017

  IT Project Manager (Contractor)

  IT Project Manager that was responsible for multiple network project upgrades and installation. Managed outside vendor on applications, Oracle, Infrastructure/Integration and data center projects.• Managing over 40 Network upgrades on new and existing sites in the US and Canada. This includes working with ADCom, Wipro and different branches of AT&T.• Managing the Wipro Applications teams and provided weekly updates to my manager who provides this to the business. Applications were for Business needs or Oracle needs.• Managing the Oracle iSupplier integration into Oracle.• Managing a project for “Single Sign-on” and Access Governance. This project included two outside vendors, Oxford Computer Group and Saviynt.• Managing the Office 2016 upgrades across the whole company of 800 users in the US and Canada. Show less

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  American Airlines

  Aug 2017 - Apr 2018

  Project Manager (Contractor)

  IT Project Manager/Project Lead, whose duties included the AA Agile process in Puppet automation software deployment. Managed a Bi-Monthly event with multiple groups within the American Airlines IT departments. Reviewed outside vendor project Charters/SOW’s for existing work and funding for future projects. • Managed using Agile, the Puppet Architecture and Developers with the code refactoring of the existing Puppet code that is used in the Lab and the data center.• Managed a schedule for a Bi-Monthly event working with different vendor sponsors. Worked with multiple IT teams on getting their automation challenge approved, getting the teams challenge submitted and the results of the challenge to leadership readout.• Review project charter and worked with vendors on updates.• Managed the funding process for my project (Vendor Charter, Internal BOM, Business Technology Request, and Project Resource Request). Show less

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  Bank of America

  Nov 2018 - Mar 2020

  IT Project Manager V/Scrum Master (Contractor)

  IT Project Manager/Scrum Master, duties included keeping the team to follow the SAFe Agile practices. Responsible for end-to-end management and delivery for a project of high complexity across multiple departments across multiple business units.• Facilitate Agile meeting with onshore and offshore with over 40 people in three different team. This included: Release planning, Sprint planning, Daily Standup meeting, Sprint demo and review, Sprint retrospective and Backlog grooming.• Provided training to the team member; Developers, Testers and Product Owners, on how to use Rally and JIRA.• Create documentation on how to stream line the JIRA processes for the team.• Create documents for new teams’ member to follow in the on-boarding process on how to request access to systems and software. This help in shorting the on-boarding process by 30%. • Gathered risks, dependence's and define mitigation plans and shared with project stakeholders in the PI readouts. Show less