Marissa Grip

Experience

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  Holiday Inn Club Vacations

  May 2016 - Mar 2019

  - Performed front desk operations for a 2,487 unit resort, including owner and rental guests - Answered over 100 guest inquiries via phone, email, or survey- Created 60 daily ASGARD work orders for guest housekeeping or maintenance requests- Executed over 50 follow-up calls weekly for work orders completed to maintain customer satisfaction- Made 10 Salesforce cases per day for all incidents and tracked each appropriately - Hosted over 10 different guest focused activities on pool deck and sports fields- Instructed two employees on operation of point-of-sale system and cash handling - Trained two incoming employees on proper operational guidelines including service and role responsibilities

  • Guest Services Coordinator

    May 2018 - Mar 2019

  • Resort Activities Event Host/Associate Trainer

    May 2016 - May 2018
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  Walt Disney World

  Jul 2016 - Jul 2017

  Children's Activities Hostess

  - Providing children with fun games and activities to play while at the pool with family- Helping children to make various assortments of arts and crafts- Following safety guidelines throughout all campfire procedures - CPR/First Aid Certified

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  The Walt Disney Company

  Jul 2017 - Aug 2018

  Conventions Event Guide

  - Communicated with leader and over 15 cast members about any event details or changes- Actively watched for and reported any safety concerns to my leadership team in my day to day operation- Partnered with over three different lines of businesses around the parks for successful event execution

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  Disney Sports/ESPN Wide World of Sports

  Feb 2018 - Jun 2018

  Event Coordinator (Temporary Assignment)

  - Coordinated over 10 high-volume events including Special Olympics State Games, Varsity Cheerleading, Disney’s Spring Training and Amateur Athletic Union Basketball Showcase- Reviewed four to six Banquet Event Orders to complete needs of client specifications- Prepared up to two venues before walk-through of event with client and Event Managers- Communicated between one client and several business partners through phone or email - Created one post-event recap per event for future suggestions or adjustments Show less

• 

  Wyndham Grand Orlando Resort, Bonnet Creek

  Mar 2019 - Jul 2020

  Group Housing Coordinator

  - Process up to 15 rental and group reservations daily, using internal and third-party systems - Respond to over 30 emails and requests from group clients and customers in a timely manner- Actively participate in at least two departmental meetings per month, discussing performance and updates - Monitor daily sales activity and alert five members of front office team of sold out nights, groups, and concerns- Review reservations logbook and inform Supervisor of any inconsistencies or changes Show less

• 

  Epoch Residential

  Jul 2020 - Feb 2021

  Leasing Consultant

  -Provided professional tours of a 280-unit luxury apartment lease-up property while focusing on customer service and generating interest in the community-Handled over 30 incoming calls or emails per day through CRM, qualifying prospective residents, determining needs, and securing lease agreements -Prepared all lease-related paperwork, from the application process through move out-Developed and implemented effective marketing strategies to increase property traffic and internet leads

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  Picerne Real Estate Group

  Feb 2021 - Jul 2022

  Leasing Professional

  -Greeted and toured prospective residents of a 320-unit luxury apartment community while securing leases using proven closing techniques-Tracked and managed over 30 online leads and follow-up calls with prospective residents using CRM and Yardi Voyager-Effectively marketed the property and communicated with residents using social media to promote the apartment and local community, while ensuring a competitive advantage -Participated in daily physical inspections and property awareness efforts to ensure quality assurance Show less

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  Lowe's Companies, Inc.

  Jul 2022 - now

  -Evaluate current status of over 15 installation projects per day while assisting customer via incoming call or email-Partner with multiple Service PROviders, store team members, and 3rd party vendors to ensure seamless customer experience-Document and maintain customer information and concerns through Salesforce and IMS-Review and approve permit documentation to validate proof of permit requirements for completion of installation

  • Installation Support Manager

    Mar 2024 - now

  • Project Support Professional

    Jul 2022 - Mar 2024