Esmeralda Gomez MPA

Experience

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  Edgewood ISD

  Aug 2010 - May 2013

  Family Engagement Specialist

  As the Family Engagement Specialist at Edgewood ISD, I advocated for parent involvement with resource centers and the parental project of CIP, which created an inclusive school setting for students who are at risk. Launching new community programs, I have showcased efficient and successful methodologies that resulted in a notable increase in parent or guardian engagement. Lastly, facilitating seamless communication and effective interpersonal skills between school, parents, and social services, I have identified processes that guarantee continued support in their home environment for their educational goals. Show less

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  Department of Human Services

  Mar 2013 - Jun 2017

  In my prior role as the Family Violence Intake Worker at the Department of Human Services, I offered critical help to persons suffering from domestic violence by providing them with detailed risk assessments as well as safety plans during phone calls that I made, hence guaranteeing their safety. Additionally, I also helped with the referral process of those in urgent need of assistance with appropriate facilities and aided beneficiaries of the Escaping Violence Program apply for it thus showing them a way of lifesaving and other social services. This is my commitment beyond these fundamental services; therefore, I initiated and headed programs promoting inclusiveness while also creating conducive surroundings encouraging cooperation within companies. Show less In my previous tenure as the Family Support Worker at the Department of Human Services, I supported 65+ households in a month from diverse communities, doing home visits aimed at utilizing both children and adults in reaching set objectives, putting private health and family particulars precisely daily because upholding information was key to success. This data handling system ensured that all the data was accounted for, facilitated us to track the progress, and kept our feet within the lane of the goals in the organization. This combination of a hands-on and information-based approach has significantly contributed to the healthy development and prosperity of the families we serve from time to time. Show less

  • Family Violence Intake Worker

    Jun 2016 - Jun 2017

  • Family Support Worker

    Mar 2013 - Jun 2017
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  Bexar Country Economic and Community Development

  Jul 2017 - Mar 2018

  Intake Worker

  As the Intake Worker at Bexar Country Economic and Community Development, I played a vital role in assessing public assistance applications on a day-to-day basis to determine eligibility of service provision. Providing program information relating to benefits and requirements to potential clients, I employed transparent and expert skills to ensure understanding and needed knowledge. Equipped with exceptional organizational skills, I led the preparation of weekly workload and case status reports and implemented an arranged case correspondence. With technical proficiency and expertise in the field, I have leveraged agency-endorsed screening tools and evidence-based and informed approaches in working with families. Show less

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  San Antonio Municipal Court

  Mar 2018 - Feb 2021

  Juvenile Court Case Manager

  As the Juvenile Court Case Manager at San Antonio Municipal Court, I took on a variety of tasks and responsibilities to guarantee a seamless operational system in the municipal court. Providing ongoing assistance with the input of INCODE documentation, updating NCIC/TCIC database with warrant records and conviction records, and developing detailed forms, logs, files, and referral sheets for juvenile defendants, I have showcased my technical proficiency and expertise in documentation organizations and ensuring accurate recording are provided. Fostering collaboration, I have served as a liaison between local community agencies to promote transparency about the functions and operations of case management programs. Overall, my public administration expertise was utilized and vital for the overall functionality of the organization guaranteeing a seamless operation in the workplace. Show less

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  Homeless Hub DHS Division

  May 2019 - Jan 2021

  Team Lead, Volunteer

  In my previous experience as a Team Lead Volunteer at Homeless Hub DHS Division, I have employed my proven and exceptional cross-functional team leadership skills to ensure a smooth and functional workplace environment. Performing various tasks like performance reviews, provision of mentorship and coaching initiatives, and offering on-call support on an as-needed basis, I have built and managed a team of 15-20+ city employees and non-profit volunteers, proving my role is efficient in volunteerism processes. Additionally, I provided an accurate report on the daily homeless count. I employed a coordinated behavior with the DHS homeless manager, which has only resulted in a notable supervision skill with the count of daily hygiene and food distribution for grant purposes. Show less

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  San Antonio Police Department

  Feb 2020 - Dec 2022

  Management Analyst

  In my previous tenure as the Management Analyst at San Antonio Police Department, I took a pivotal role in leading a high-performing team by providing expert mentorship and developing exceptional training programs and initiatives that increased productivity and produced high-quality services. Overseeing operational processes and identifying avenues for improvement, I streamlined implementation of strategic projects ensuring that execution was seamless, and objectives are met. Preparing and monitoring annual departments, I have conducted technical tasks which includes expenditures tracking, forecasting, and re-allocating resource, which resulted in significant cost reductions. Employing collaborative and coordinated behavior, I facilitated the manual formulation of new policy and procedures that translated to increased in overall efficacy and efficiency. In essence, I have been at the forefront of the achievements of the organization, ensuring that all responsibilities resulted in successful outcomes. Show less

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  City of San Antonio

  Dec 2022 - now

  As the Operational Change Management Specialist at the City of San Antonio I.T. Department I am responsible for carrying out highly analytical work that involves a diverse and variety of operational management tasks. Performing a comprehensive organizational performance review study, I have improved the effective use of organizational resources. With a proven track record in public administration and management, I oversee current regulations, practices, processes, working instructions and organizational charts too. In addition, I design comparison polls and employ numerical methods to advance efficiency levels and the overall quality of operations as well as build a skilled staff. Moreover, scrutinizing business procedures, outlines, and discharge methods, I have pointed out aspects that can help in recovering costs or increasing returns. Furthermore, I develop and evaluate performance measures as well as management information systems through utilization in program analyses and designing performance dashboards. In essence, I performed related duties and fulfilled my responsibilities as required which helped me enhance my skills while also improving the performance of the organization. Show less In my previous role as the Equity Manager (Special Projects Manager at San Antonio Diversity, Equity, Inclusion & Accessibility Division, I have showcased my expertise within the field and leveraged my background that is aligned with the organization’s mission. Enabling my proficiency in a high degree of specialized knowledge that is centered to social justice policies, practices, and procedures, I successfully lead complex projects and activities and execute accordingly to attain success and growth. Fostering a culture of excellence with team members, I build and raise staff awareness of equity concepts and frameworks to broaden their perspective and align their service that would produce equitable opportunities and outcomes. Overall, my role was vital for the continuous improvement and development of the organization, encompassing established responsibilities and leveraged expertise within the workplace. Show less

  • Operational Change Managment Specialist

    Jan 2024 - now

  • Equity Manager

    Dec 2022 - Jan 2024