Lujain Abu Najlah

Experience

• 

  Bupa

  Jan 2011 - Jan 2014

  ● Overachieved targets for more than 12 months in a row leading to promotion.● Managed 6 main accounts including Al Ahli, STC, Mobily with 10,000+ employees.● Led negotiations on terms and conditions policy renewal with clients.● Complied with the rules and regulation of SAMA and CCHI.

  • Account Relationship Manager

    Apr 2012 - Jan 2014

  • Sales Agent

    Jan 2011 - Jan 2013
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  Saudi Airlines Medical Services

  Jan 2014 - Jan 2016

  Administration

  ● Monitored and managed staff attendance, ensuring that all employees were punctual and adhered to the center's attendance policy.● Coordinated the schedules of doctors and other medical staff, ensuring that all appointments and meetings were scheduled and attended on time and without conflicts.● Collaborated with the medical committee to assess and report on the suitability of new hires, ensuring that all new employees were qualified and fit for the job and adhered to the center's standards and policies. Show less

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  Saudi Airlines Catering Company

  Aug 2016 - now

  Achievements● First female to be appointed in Airport lounges with an exceptional promotion. ● Achieved significant increase of quality score of food safety from 64% to 93%.● Facilitated Wi-Fi connection of visitors by implementing a barcode at the entrance.● Implemented Business center in the lounge to include printer, computer and iPad.● Reduced complaints about charger wires by suggesting and implementing wireless charging stations on tables.● Delivered training in Jeddah, Dammam and Medina airports for new lounge employees.● Received multiple letters of appreciation for outstanding work in 2020, 2022 and 2023.● Awarded “Best Employee Performance” in 2016● Awarded “Best Customer Service Performance” in 2017Key Responsibilities● Oversaw the delivery of hot and cold buffets consisting of 6 main and 12 cold items to serve up to 500 guests in low season and 600-900 guests in high season.● Led a team of 48 employees per shift, including servers, receptionists, and other lounge staff, ensuring that all employees delivered the highest level of service to customers. ● Supervised a team of 12 employees responsible for food ordering, delivery, and maintenance.● Implemented quality control measures to ensure the safety and quality of facilities, as well as the temperature of food items served.● Demonstrated expertise in menu planning and food testing, ensuring that all items met high standards of quality and presentation.● Monitored and maintained the cleanliness and quality of buffet areas, ensuring that they met the highest standards of hygiene and sanitation.● Addressed customer complaints promptly and effectively, while also monitoring the cleanliness and condition of furniture and other lounge amenities. Show less

  • Assistant Manager

    Aug 2023 - now

  • Senior Supervisor

    Aug 2016 - now