Joshua Spells

Experience

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  Florida Blue

  Jul 2013 - Nov 2015

  Members Contact Center Agent/Subject Matter Expert (SME)

  Consult and assist 100 plus Florida Blue members in their insurance policy daily. Research, verify and analyze members’ existing policies to ensure it meets their needs. Analyze complex benefit plans, answer questions and make recommendation based on the member’s current and future needs. Complete a preliminary insurance claims assessment by reviewing the policy in relation to the claim being made, determine coverage, investigate the claim to ensure it is accurate and enter all data in the computer system for future reference and prior to transferring the call to the adjuster if needed. Assist other agents with difficult claim calls and resolving escalated supervisor calls. Show less

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  Teleflex Medical

  Nov 2015 - Jun 2021

  Customer Service Representative

  Processed 100 customer service inquires daily through faxes, emails, outbound, inbound calls and other internal and external communication channels. Create accounts as needed and review account status. Analyze and research customer’s inquiries regarding credits, product returns, product pricing, and availability of inventory. Process orders and credit card payments. Maintain a supportive relationship with the sales organization and adhere to all quality assurance programs and guidelines while meeting efficiency and productivity goals. Show less

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  Avidex

  Jun 2021 - Dec 2022

  Order Management Specialist

  Order Management Specialist Jun 2021 – PresentServe as project coordinator on material transactionsEnter and maintain projects, transactions sales orders and change orders verifying cost and any discrepanciesPrepare audit forms to book and bill leasesProvide order entry support for project teamMaintain and electronically file all supporting project and sales order documentsComplete and distribute standardized credit limit requests generating lien documents when neededProvide and maintain Return Material Authorization (RMA) to customer and warehouse as neededReview contract documentation in conjunction with sales order submission and provide fully executed documentation to customersResearch and resolve orders, RMA, and damage freight claims issuesManage incoming orders from various locations nationwide to ensure timely entry, audit and closure of orders in support of maximizing revenue recognitionCreate customers invoices for distributionMonitor daily reports evaluating orders, resolving discrepancies to ensure accurate and timely billing of ordersReview budget for project and revise when needed Show less

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  Right Build International

  Jan 2023 - now

  • Diversity and Inclusion Manager

    Mar 2024 - now

  • HUB / Project Coordinator

    Jan 2023 - Apr 2024