Hasitha Peiris

Experience

• 

  M. Samson Silva & Co PTE Ltd

  Jan 2005 - Jan 2007

  Network Administrator

  Maintained company network thorough out its’ branches.Configured and maintained company’s Mail (SendMail), Web (Apache), Proxy (Squid) and other systemservers.Maintained Routers (CISCO) in company’s main branch

• 

  MillenniumIT

  Jan 2010 - Jan 2015

  Install, configure, test and maintain, application software and system management tools.Scripting/automation to support operational requirements to assist main business function whilstidentify and implement operational improvements for processes. Meet business users to review incidents, support and changes, write incident reports for seniormanagementMaintain all functional documents and respond to all customer requests and manage efficientoperation of all internal systems through support tickets.Provide support to all help desk operations and manage all products according to customerrequirements and provide support to all internal and external customers. Show less Real time monitoring of multiple business critical trading applications via commercial and proprietarytoolsInitial troubleshooting of errors and applying temporary workaroundsConducting periodical health checks on applications to proactively identify system errors and escalatingto relevant project team membersProviding system log files and other information to software developers and L3 engineers in the eventof critical errorsUpdating Known Error Database (KEDB) post error analysis or resolution for future references Show less

  • Senior System Support Engineer

    Jan 2013 - Jan 2015

  • System Support Engineer

    Jan 2011 - Jan 2013

  • Associate System Support Engineer

    Jan 2010 - Jan 2011
• 

  LSEG (London Stock Exchange Group)

  Jan 2015 - now

  Implementing and fine-tuning cloud platform solutions as part of the group cloud programEvaluating cloud technologies and tools, to create/establish best practicesProvide documentations of implementations, operational activities and troubleshooting best practicesas requiredLiaise with operations team as required to work on request from application and business owners andand support them to migrate workloads to cloud Managing a 24x7, multi-disciplinary team who is first line of client support for LSEG technology clientsTraining and mentoring team members based on individual strengths, capacities and potentialAssessing and aligning operational processes to ITIL best practices and ISO 20000 standardsDeveloping tools to automate system monitoring, reporting and health checks (RPA, BASH, Python,Control-M)Owning and leading research and development of automation and monitoring tools Participate in the design of operational support systems.Taking ownership of technical issues, and working with development group to resolve more advancedissues when necessary.Perform on-site operations and IT-service/ team managemen

  • Senior Manager - Cloud Operations

    Sept 2022 - now

  • Manager - Cloud Operations

    Nov 2021 - Sept 2022

  • Senior Specialist Cloud & DevOps

    Jan 2020 - Jan 2022

  • Team Lead – Level 01 Global Technology Operations

    Jan 2018 - Jan 2020

  • Lead System Support Engineer

    Jan 2015 - Jan 2018