
Amelir Marques
Operadora de Telemarketing

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About me
Administrative Assistant passionate about Education. I am making a meaningful career-changing pathway to help people in Australia through the Community Services Sector.
Education

Lead College
2023 - 2025Diploma in Community Service Family and Community Services
Lexis Tesol Training
2021 - 2023Diploma of Leadership & Management Business Administration and Management, General"The Diploma of Leadership and Management is a widely focused course, especially suited to those wishing to upskill in a number of leadership and management areas. It is designed specifically for supervisors or middle managers that have responsibility for a team of people, as well as those who participate in operational planning and are involved in change management." Lexis TESOL Training

Sterling Business College
2020 - 2021Certificate IV in Leadership & Management Business Administration and Management, General
INSTITUTO FEDERAL DE EDUCAÇÃO,CIÊNCIA E TECNOLOGIA DA BAHIA- IFBA
2003 - 2009Bachelor of Business Administration - BBA Hospitality Administration/Management
Centro Federal de Educação Tecnológica da Bahia
2001 - 2003Certificate in Hospitality & Tourism with Guidance accreditation. Hospitality and TourismActivities and Societies: Tour Guide, Events, Logistic Events, Tour Operator

IFBA - Instituto Federal da Bahia
2016 - 2020Undergraduate in Geography Geography Teacher Education Not concluded because I came to Australia in 2018.
Experience

TNL Contax
Jan 2005 - Jul 2007Operadora de TelemarketingAtividades desempenhadas: Retenção de clientes, Atendimento receptivo na Central de Atendimento Itaucard e Personnalité Visa. Onde esclarecia quanto aos serviços, benefícios dos cartões de créditos e, ajustes contábeis contidos nas faturas; resolvia problemas; realizava a abertura e análise de processos, negociação de anuidades, fidelização dos clientes, cálculos e provisões de encargos, multas, taxas e juros pertinentes a operações com cartão de crédito.

Bahia Lazer Empreendimentos Hoteleiros
Oct 2007 - May 2008EstagiáriaAtuação nos setores de Compras, Estoque, Pessoal e Financeiro. Sendo responsável pela: Cotação de preços, compras, recebimento, conferência e armazenamento de produtos, controle de estoque, atendimento a fornecedores; arquivamento, triagem de currículos e recrutamento, cálculos trabalhistas (Hora-extra, Adicional noturno, salário mensalista, etc.), comunicação interna; contas a pagar e a receber, conferência e fechamento de caixa, fluxo de caixa.

MedicalSystem Comércio e Serviço de Equipamentos Médicos Ltda.
Jul 2010 - Mar 2013Administrative AssistantAtendimento ao Cliente (Hospitais e Laboratórios do Estado da Bahia e Sergipe): realizando a abertura de chamados técnicos para serviços em equipamentos eletromédicos; agendamento de serviços; prestação de informações quanto ao andamento dos serviços;Elaboração e envio de orçamentos,negociar, acompanhar a aprovação e o faturamento dos serviços; Suporte a Diretoria na gestão dos contratos; Arquivamento de documentação; Experiência também com vendas e Licitação: pesquisa de editais, preparação de documentação e pregão eletrônico. Show less

Amelir de Oliveira Marques
Jun 2013 - May 2018Tour GuideDomestic Tourism. Escorted tours, Tailored Educational tours. Logistic Events Coordinator. Itinerary Planner, Management and Sales.Atuação no Receptivo como Guia de Turismo e Coordenadora em eventos. Realização de City tour histórico e panorâmico, transfers dos segmentos Sol&Praia, Eventos e Negócio, Coordenação e Receptivo de transfers em eventos corporativos e de entretenimento: Reunião Anual do BID - CII 2014, Broto Legal, Carnaval Salvador 2014, Convenção do Laboratório Bristol-Myers Squibb 2014, Odebrecht Realizações Imobiliárias 2013, Odebrecht Ambiental 2013, Braskem, Paradise Weekend 2013 ,Encontro África e Diáspora Africana 2013, Sauípe Folia 2013, Convenção da Associação Brasileira de Franchising, Convenção Tupperware, Inauguração da Arena Sauípe, Convenção da Editora Moderna, etc. Show less

Crown Resorts
Oct 2021 - nowFood And Beverage AttendantI have been working as Casual Food & Beverage Attendant in different venues at casino and hotels of Crown Perth.

IGA Rivervale
Mar 2022 - Jan 2023Assistant Office ManagerResponsible for invoicing data entry, account reconciliation on MYOB software, file archiving, answering customers' calls phone, reply customer emails and filtering emails to Office Manager, updating the Sales Report.

Optus Stadium
Mar 2022 - nowFood And Beverage AttendantI have been working as Waiter Person in Functions, Balls, and many other big events such as AFL matches, Cricket World Cup, and Concerts at Optus Stadium.
Licenses & Certifications

Técnico em Turismo e Hospitalidade com Habilitação em Guiamento
CEFET-BA
Certificate III in Travel
Sterling Business College | RTO 2417 | CRICOS 01701GOct 2020
SABRE training
Sabre CorporationJan 2020
Volunteer Experience
International Volunteer
Issued by StudyPerth, Australia on Jun 2019
Associated with Amelir MarquesVolunteer Admin. Support
Issued by Uniting WA on Jun 2023
Associated with Amelir Marques
Languages
- poPortuguese
- enEnglish
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