Talk to sales Try for Free
Madeline Grace

Madeline Grace

Musician

Followers of Madeline Grace593 followers
location of Madeline GracePittsburgh, Pennsylvania, United States

Connect with Madeline Grace to Send Message

Connect

Connect with Madeline Grace to Send Message

Connect

  • Timeline

  • About me

    Crisis Counselor Supervisor - Safety and Crisis Operations

  • Education

    • Liberty University

      2016 - 2018
      Bachelor of Science (B.S.) Psychology

    • Gordon College

      2014 - 2016
      Bachelor of Arts (B.A.) Psychology Sophomore

      Activities and Societies: Orchestra, intermural soccer team, intermural volleyball team

  • Experience

    • The Grace Notes

      Jan 2010 - Aug 2014
      Musician

    • Lancaster County Youth Symphony

      Sept 2010 - May 2014
      Concertmaster

    • Burrowes Elementary School

      Sept 2012 - Mar 2014
      Violin Teacher

    • Gainesville Student Business Services

      Jul 2016 - Nov 2016
      Transcriptionist

      Transcribed financial dictations from voice to text.

    • Law Office of Judith B. Paul LLC

      Jul 2016 - Nov 2016
      Receptionist

      Front desk duties such as taking calls, greeting clients, and filing paperwork as well as computer tasks such as scheduling and filing claims.

    • Home Health Aide

      Aug 2017 - May 2018
      Caretaker

    • TRI COUNTY PREGNANCY CENTER

      May 2019 - Aug 2019
      Intern

    • Forward

      Oct 2019 - Sept 2020
      Care Coordinator

      Delivers remote support via chat, phone, and email; facilitates care, streamlines handoffs, fields urgent issues, and escalates medical concerns. Solves customer service issues & completes tasks.

    • Crisis Text Line

      May 2020 - Jul 2023

      Volunteer Crisis Counselors use crisis intervention, motivational interviewing, and de-escalation techniques to help support individuals in crisis. Team (Spike) Captains motivate other crisis counselors on the platform and answer concerns while simultaneously taking 4-5 conversations with individuals in crisis. During the pandemic, the main job of captains is to help onboard and support the newest crisis counselors as they start their role with Crisis Text Line.

      • Crisis Counselor

        Aug 2019 - Jul 2023

      • Crisis Counselor Team Captain

        May 2020 - May 2021

    • Cerebral

      Sept 2020 - Jul 2023

      • Clinical Safety Operations & Crisis Response Manager

        Jan 2022 - Jul 2023

      • Crisis Response Team Manager

        Nov 2021 - Jan 2022

      • Clinical Coordination Team & Crisis Response Manager

        Mar 2021 - Nov 2021

      • Clinical Care Coordinator

        Sept 2020 - Mar 2021

    • The Self Care Space

      Nov 2020 - Apr 2023
      Mental Health Advisory Board Member/Moderator

    • Crisis Text Line

      Jan 2024 - now
      Crisis Counselor Supervisor

  • Licenses & Certifications

    • CBT Cognitive Behavior Therapy Life Coaching Certification

      Udemy
      Aug 2020

    • Applied Suicide Intervention Skills Training

      LivingWorks
      Apr 2024

  • Volunteer Experience

    • Horse handler/side walker (Equine-Assisted Therapy)

      Issued by Windrush Farm on Nov 2014
      Windrush FarmAssociated with Madeline Grace