Anna Usanli

Experience

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  TELUS International Bulgaria

  Nov 2015 - Mar 2019

  Customer Support Representative

  ● Assisted users with any issues with supported applications via email.● Focussed on the player and provided the ultimate player experience.● Worked with the team to improve working processes.Environment: Android, iOS, Gmail, HelpShift Ticketing SystemSupport Languages: Russian, English

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  Modis Deutschland

  Mar 2019 - Mar 2022

  Technical Support B2B

  ● Assisted end users in resolving hardware and software issues viatelephone calls, chat and email communication.● Diagnosed problems and performied troubleshooting activities.● Document, track and monitor the problem to facilitate a timelyresolution.● Relied on established guidelines and instructions to perform daily jobfunctions.Environment: Windows 10, RDP, ServiceNow (SNOW) and HPSM Ticketingsystem, MS Active Directories, Outlook, Office 365, MS Teams, Skype forbusiness, Avaya VoIP, Network share.Support Languages: French, English Show less

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  DXC Technology

  Dec 2022 - now

  Junior Front-end Developer

  ● Implementing New Features:- Developing new user-facing features using React and TypeScript.- Building reusable components for future use.- Translating designs and wireframes into high-quality code.- Ensuring the technical feasibility of UI/UX designs for mobile devices.- Implementing accessibility standards to ensure inclusivity for all users.● Interacting with Backend:- Integrating front-end elements with server-side logic and functionalities.- Working closely with backend developers to understand and properly use the systems APIs.● Fixing Bugs:- Diagnosing and fixing bugs and performance bottlenecks.- Refactoring code as necessary for improved functionality and performance.● Collaboration and Continuous Learning:- Collaborating with cross-functional teams to define, design, and ship new features.- Staying up-to-date with emerging trends in front-end technologies and best practices.- Participating in code reviews to maintain code quality and share knowledge with the team. Show less