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Swaleha Nayar

Swaleha Nayar

Sr.Customer Service associate

Followers of Swaleha Nayar432 followers
location of Swaleha NayarMumbai, Maharashtra, India

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  • Timeline

  • About me

    Deputy Vice President at Kotak Life

  • Education

    • MMK

      1996 - 2001
      Bachelor Of Commerce First

    • IIM Indore

      2009 - 2010
      Executive MBA General Management

  • Experience

    • Epicenter Technologies

      Oct 2001 - Aug 2003
      Sr.Customer Service associate

    • TCS e-Serve International Ltd.

      Aug 2003 - May 2005
      TeamLeader

    • Firstsource Solutions Limited

      May 2005 - Feb 2012
      Assistant Manager Operations

    • Firstsource

      Oct 2013 - Dec 2016
      Manager Operations

      Operations Management, Resource Planning, Client and Stakeholder Management, Employee engagement projects with HR, Driving Diversity and Inclusion

    • Kotak Life

      May 2017 - now

      Service Quality, Training, Customer Experience -NPS (Net promoter score) Management, Audit and Process Monitoring, Employee Engagement,Vendor Performance Management (outsourcing), Operations Management Email query and Grievance Performance Management Service Quality, Training, NPS Management, Vendor Management (outsourcing), Audit and critical process monitoring

      • Deputy Vice President

        Apr 2024 - now

      • Assitant vice president

        Apr 2020 - Mar 2024

      • Chief Manager

        Apr 2019 - Mar 2020

      • Deputy Chief Manager

        May 2017 - Mar 2019

  • Licenses & Certifications