Souha Sbaa

Souha Sbaa

Office Administrator

Followers of Souha Sbaa723 followers
location of Souha SbaaParis, Île-de-France, France

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  • Timeline

  • About me

    Customer Success Manager at Partoo

  • Education

    • Université Jean Moulin Lyon 3

      2017 - 2018
      Bachelor's and Master's degrees Modern literature and communication
    • Iaelyon School of Management

      2019 - 2021
      Master 2 (M2) Management and Business Administration
  • Experience

    • Université Jean Moulin Lyon 3

      Jan 2020 - Mar 2020
      Office Administrator
    • FRD - CODEM

      Mar 2021 - Aug 2021
      Digital Marketing & Event Manager

      As a Digital Marketing, Communication and Event Manager, my missions were:👩‍🏫 Organize and participate in webinars 🎞️ Video editing✨ Create and design event websites and the center's website📚 elaborate internal tutorials for the use of certain software💬 Content Management of the center’s LinkedIn page🗓️ Organize the regional event "Du Biosourcé pour le Bâtiment en Hauts-de-France" which took place on June 10, 2021

    • DigitalCorn Agency

      Sept 2021 - Feb 2022
      Customer Care & Community Manager - French Market

      🗣️ Customer Support Management for a customer's website✨ Community Management for a customer's website and social media

    • Partoo

      Feb 2022 - now

      As a Care Manager at Partoo, my missions are: 💁 Assist customers in the use of the platform's and the mobile app products and new features📊 Analyze or resolve technical malfunctions and escalate insights to the technical team🤝 Work with International Google Business Profile teams and Partoo partners to provide technical solutions that meet customer needs💡 Work as a KBS with the Product team for the new feature projects

      • Customer Success Manager - MENA - India

        Oct 2024 - now
      • Experienced Customer Care Manager - EMEIA

        May 2024 - Sept 2024
      • Customer Care Manager (Associate) - EMEIA

        Feb 2022 - Apr 2024
  • Licenses & Certifications

    • SEO Certified

      HubSpot Academy
      Jan 2022
  • Volunteer Experience

    • Digital Marketing & Event Manager

      Issued by ATUGE on Oct 2019
      ATUGEAssociated with Souha Sbaa