Souha Sbaa

Experience

• 

  Université Jean Moulin Lyon 3

  Jan 2020 - Mar 2020

  Office Administrator
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  FRD - CODEM

  Mar 2021 - Aug 2021

  Digital Marketing & Event Manager

  As a Digital Marketing, Communication and Event Manager, my missions were:👩‍🏫 Organize and participate in webinars 🎞️ Video editing✨ Create and design event websites and the center's website📚 elaborate internal tutorials for the use of certain software💬 Content Management of the center’s LinkedIn page🗓️ Organize the regional event "Du Biosourcé pour le Bâtiment en Hauts-de-France" which took place on June 10, 2021

• 

  DigitalCorn Agency

  Sept 2021 - Feb 2022

  Customer Care & Community Manager - French Market

  🗣️ Customer Support Management for a customer's website✨ Community Management for a customer's website and social media

• 

  Partoo

  Feb 2022 - now

  As a Care Manager at Partoo, my missions are: 💁 Assist customers in the use of the platform's and the mobile app products and new features📊 Analyze or resolve technical malfunctions and escalate insights to the technical team🤝 Work with International Google Business Profile teams and Partoo partners to provide technical solutions that meet customer needs💡 Work as a KBS with the Product team for the new feature projects

  • Customer Success Manager - MENA - India

    Oct 2024 - now

  • Experienced Customer Care Manager - EMEIA

    May 2024 - Sept 2024

  • Customer Care Manager (Associate) - EMEIA

    Feb 2022 - Apr 2024