Nora Walker, RD, LDN

Experience

• 

  Kell's Kreme

  Jun 2013 - Sept 2016

  Manager

  Supervised employees and daily operations; providing excellent customer service; maintained a proper inventory of food products; completed orders; handled cash flow; managed sanitation and cleaning schedules; and upheld proper food handing practices.

• 

  Simmons University

  Jan 2016 - Dec 2017

  Teacher's Assistant

  • Conducted a photography laboratory class for beginner photography students. • Taught students use of Adobe programs and basics of photocomposition and printmaking.

• 

  Friday Night Supper Program

  Sept 2016 - Jan 2017

  Volunteer Coordinator

  • Directed the weekly volunteer program to serve dinner for homeless and low income patrons.• Conducted orientations and supervised volunteers, delegating tasks. • Researched available grant programs and successfully prepared grant applications.

• 

  Welcome Newborn

  Jun 2017 - Dec 2017

  Newborn Photographer

  • Coordinated with patients and nurses to independently conduct photo sessions with newborns and families.• Conducted all individual sales and prepared same-day photo packages.

• 

  Sodexo

  Sept 2019 - Mar 2021

  Patient Services Manager II

  Regional Operations Support (ROSI)• Manage daily operations, including employee schedules and job flows to optimize service.• Regulate patient meal service operations, overseeing call center, tray assembly and delivery, floor stocking, and sanitation.• Manage patient experience via patient rounding and phone call follow ups to increase patient satisfaction.• Collaborate with culinary team and clinical nutrition to align menu offerings with therapeutic diets and allergies.• Perform kitchen, safety, floor stock, and test tray audits, following up with necessary corrective actions.• Lead call center meetings and monthly safety trainings, to standardize service and promote safe kitchen practices. • Oversee food allergens, dietary restrictions, stock inventory, and patient meal orders via Health Touch.• Support quality improvement projects, for the “At Your Request” meal service and therapeutic diet menus. • Conduct employee interviews, onboarding, and training, and support dietetic interns. Show less

• 

  Victory Programs

  Mar 2021 - Jun 2022

  Food and Nutritional Services Manager

  • Oversaw the general operation of the daily meal program, nutrition programing and food pantry. • Developed menus for the congregate meal program. • Purchased all food and supplies for the food and nutrition programs and oversee regular inventory of supplies. • Provided individual nutrition counseling and conduct nutrition assessments; working with members to develop nutrition plans to manage illness, medication side effects and promote wellness. • Coordinated nutritional programming with the nutritionist at the Boston Living Center for the members in the form of cooking classes and nutrition workshops and classes. • Hired, trained, evaluated and supervised all food and nutritional services program staff. • Provided daily supervision for food and nutritional services volunteers.• Ensured that the Food and Nutritional Services program is in compliance with all statutory and contractual requirements and those policies are being observed and administered by the staff.• Oversaw food budget for meals, food pantry and nutrition programs.• Assisted the Program Director to comply with contractual requirements from funders for nutritional programming Show less

• 

  Sodexo

  Jul 2022 - now

  • Operations Manager

    Oct 2022 - now

  • Manager 3, Regional Operations Support

    Jul 2022 - Oct 2022