Kwame Jackson

Experience

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  Claremont Neighborhood Center

  Jul 2005 - Aug 2005

  Counselor

  Ensured children abided by safety rules and regulations of recreational facility.Organized and participated in recreational athletic activities.Supervised and escorted about 100 children ages 5-13 on a variety of field trips.

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  Metropolitan Life Insurance

  Jul 2008 - Aug 2008

  Intern

  Maintained and updated filing, inventory, and database systems, either manually or using a computer.Computed, recorded, proofread data and other information, such as records or reports.Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

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  Wabash College

  Oct 2008 - May 2010

  ESH Worker

  Assisted Athletic Trainers with preparing sideline equipment during sporting events. Collected information with regard to client check-ins.

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  New York City Department of Probation

  Aug 2011 - Jan 2012

  Intern Technician

  Provide technical support to about 1,500 employees including Probation Officers and support staff on a daily basis.Determine source and nature of computer malfunction using diagnostic and application software by adjusting, repairing, and replacing malfunctioning equipment whenever needed.Handle an average of 25 trouble tickets via WISE system on a weekly basis and respond in a promptly manner to ensure customer satisfaction.Troubleshoot and resolve hardware issues related to: PCs, laptops, black and white/color printers whenever needed.Install hardware and software to new or existing user workstations (using Norton Ghost) while ensuring full functionality on network, printer, and Application connections as well as perform subsequent workstation moves, adds, or changes as requested.Work with upper management in coming up with alternative solutions to help prevent future occurrences of certain issues from happening. Show less

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  Rye Playland

  Aug 2012 - Sept 2012

  Ride Operator

  Completed training and certification to operate multiple rides at amusement park; became main operator to oversee rides individually.Ran ride for 700 patrons daily, scanning passes, helping them load and unload from rides, and informing them of ride specifications.Performed daily safety check before park opened to ensure ride was safe to operate, as well as checked ride and customers to satisfy safety regulations before initiating ride equipment.

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  Staples

  Dec 2012 - Feb 2013

  Sales Associate

  Customer service, stocking merchandise, assisting the customer with requests, and cleaning.To maintain an efficient and harmony working environment among employees, clients and managersChecked inventory listing with actual inventory on shelf and reports discrepancies to supervisorStamped or attached price tags on merchandise and/or tagged prices to verify accuracy referring to price list.

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  Legends Hospitality Management LLC

  Apr 2013 - Oct 2014

  Cashier

  Initiates transactions, totals, and assembles order for customers.Receives payment for order, including making required change and counting it back to guest.Works with other employees to properly clean work station after events.

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  Whole Foods Market

  Oct 2013 - now

  Answer department telephone calls and pages quickly and with excellent phone etiquetteProvide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with excellent customer service Retrieve, organize, and clean carts and baskets as needed or directed by leadershipKeep department supplies filled and maintainedPerform price checks as needed and restock returned/abandoned product in a timely manner Giving customers immediate and undivided attention.Following established procedures to report errors in retail pricing or signage.Controlling customer flow and backed up lines to help reduce waiting time for customers.

  • Customer Service Booth

    Jun 2017 - now

  • Floor Support/Cashier Assistant/Runner

    May 2014 - Jun 2017

  • Cashier

    Oct 2013 - May 2014