Jyoti Aggarwal

Experience

• 

  Modern Metals Limited

  Jul 2009 - Dec 2009

  Operations & IT Executive

  Handled customer logistics, client relationships and IT operations for the business

• 

  Infosys

  Dec 2009 - Apr 2012

  Systems Engineer

  • Worked in Enterprise Content Management (ECM) delivery team of Sales and Marketing portfolio responsible for designing complex internet and intranet portals used by 100,000 employees and external stakeholders of the company. Also, addressed quality and security issues in delivery and deployment of mission critical applications for top management. • Mentored and led a team of SharePoint resources on issues of application quality, development and maintenance.• Managed progress and deployment of collaborative proposal process and resolved client problems as per SLA• Adhered and executed each stage of Software Development Life Cycle to support Infosys’ International Branding initiatives to acquire and build relationship with new high net worth clients Show less

• 

  Great Lakes Institute of Management

  Apr 2012 - Apr 2013

  IT Operations Business Graduate

  • Information Technology and Operations Management Major• Leadership Experiential Project - Karma Yoga under the guidance of Dr. Venkat R. Krishnan• Published a research paper on Transformational Leadership

• 

  Accenture

  Sept 2013 - now

  - Providing Business Analysis support, across the SDLC phases, during the enhancement of a Guidewire Suite v7.0 for a large Canadian Workers Compensation Insurance provider. - Responsible for eliciting requirements during the workshops with business SMEs, translating the requirements into detailed story cards and obtaining sign-off from business SMEs.- Perform requirements walkthrough for the development and testing team, inclusive of application walkthrough, scenario re-creation, support in test data preparation.- Responsible for the review of test scenarios and test cases development to ensure requirements coverage.- Align with technical design lead to understand the implementation approach to identify the need for stubs, alternative flows for testing in a partially integrated environment.- Responsible for sanity testing before passing on the story card for business acceptance.- Additionally, responsible for work allocation to the other BAs and QAs in the team, team’s time utilization, deliverables review, team’s daily and weekly status report, retrospective call per release. Show less - Led the QA team of 4 members during the implementation of BillingCenter v9.0 for a Belgian insurer.- Responsible for manual testing, defects triage and business SME walkthrough and acceptance for each story per sprint. - Built a reusable and extendable BillingCenter Test Suite – which is leveraged during the sales process, implemented for other existing and new client accounts – and results in cost savings and increased efficiency during the testing lifecycle.- Lead an automation POC on Selenium and TOSCA based on BillingCenter Test Suite. Show less • Support onshore business development/ sales teams in building proposal responses (to RFI/RFPs) for customers and the bid process• Engage with onshore teams effectively and drive the bid support process from offshore without slippage in timelines and quality• Handling proposal responses for RFP/RFI/Tenders for ASG geography• Working on opportunities across verticals/sectors and technologies• Engaging and working with cross functional teams and coordinating with them for task completion• Success in building and maintaining business relationships, generating excellent levels of customer retention & loyalty• Pro-actively communicate and collaborate with client teams for analyzing information needs and functional requirements and deliver the artifact like Proposal responses, Credential documents & Collaterals• Developed ideas to enhance the existing business strategies Show less

  • Business and Tech. Arch. Manager / Guidewire BC SME

    Jun 2021 - now

  • Associate Manager

    Dec 2018 - now

  • Lead Business Analyst

    Aug 2017 - now

  • Lead Business Analyst

    Jan 2017 - Jul 2017

  • Lead Business Analyst

    Dec 2015 - Dec 2016

  • Senior Business Analyst

    Jul 2014 - Nov 2015

  • Pre-Sales Consultant

    Sept 2013 - Jun 2014