Deep Enrich
Sourav Sarkar
Senior Technical Support Executive
521 followers
Kolkata, West Bengal, India
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About me
SIAM Domain Consultant in Infosys| CFS | Major Incident Management | Problem Management | Change Manager | Ex-HCLite | EX- Sutherland| ITIL ® Service Management
Education
Narain das Bangur Multipurpose School
2004 - 2006Higher Secondary Commerce !st Division
University of Calcutta
2006 - 2009B.Com Major Computer Application Computer Programming, Specific Applications 1st Class
Punjab Technical University
2009 - 2012Master of Computer Applications - MCA Computer application A
Experience
Communique IT Solutions
May 2013 - May 2015Senior Technical Support ExecutiveClients Handling: Sankara Nethralaya KolkataKey Deliverables: Installing, configuring and troubleshooting of OS and Application Software. Coordinating visual transcription for day to day classes using VSAT, MPLS connectivity. Troubleshooting PC’s O/S related issues and installing Anti-Virus (Symantec Client, Microsoft Security Essential). Providing remote desktop support and backup by using Dameware software. Involving in maintenance of network printers, UPS & other computer accessories. Assessing specific needs of each client and providing technical recommendations regarding the best course of action. Fixing all kind of HMS and EMR problems. Fixing Bio-Medical Instrument problems. Show less
Sutherland Global Services
Sept 2015 - Jan 2017Consultant
HCL Technologies
Jan 2017 - Jul 2022Senior Specialist
Jan 2017 - Jul 2022Senior Analyst
Jan 2017 - Sept 2021
Infosys
Jul 2022 - nowSenior Associate Consultant
Licenses & Certifications
Hardware and networking
Administering Windows Server 2012
SimplilearnMar 2019ITIL Foundation Level
SimplilearnSept 2021
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