Wayne N.

Experience

• 

  Department for Work and Pensions (DWP), Coventry

  Nov 2009 - Sept 2011

  Executive Manager

  • Front line back to work adviser. Responsible for a day to day caseload of 250 unemployed customers. Specialising in long term unemployed (2 years plus).• Caseload of 50 More Frequent Attendance (MFA) customers. This is an office compliance role. I was also the DMA adviser for JCP Tile Hill.• Facilitating group “Back to Work” information sessions for 18-24years olds and 25yr+ customers. • Making sure all customers become job ready by understanding barriers to work then referring them to specialist and job specific training with contracted and un-contracted training providers Show less

• 

  Forever Business Owner

  Jul 2011 - now

  Self Employed

  Supporting motivated individuals and couples to build a successful self employed MLM business from your home whilst sharing and retailing aloe vera and bee products from Forever Living Products, the global leader in these products. Specialising in health care, well-being, life balance and weight management products.

• 

  Self Employed

  Sept 2011 - Feb 2015

  Teacher of English as a Foreign Language - Self Employed

  • Business English; Teaching teenagers; Teaching one to one; Lexical Features and advanced learners.• Learning a new language; Determining student levels; The structure of a grammar lesson; Teaching a skills based EFL lesson; Functions of language and grammar; Practicing English in the classroom; Phonology; Testing our students; Grammar tenses and games; Review and feedback; Lesson preparation and teaching on simple grammar tense; Lesson preparation and teaching on creating repetition; Lesson preparation and teaching on skills/grammar topic. Show less

• 

  Sarina Russo Job Access, Nuneaton & Coventry

  Sept 2011 - Sept 2015

  Employment Adviser/Employment Coach Health and Employability Programme

  • Employment adviser to long term unemployed, (aged 18-60), referred to the Work Programme from Job Centre Plus. Since July 2012 my caseload has been predominantly 18-24 year olds.• Helping customers to understand their barriers to work and to help break the dependency on benefit by professional discussion, challenging behaviour and setting tasks and targets via action planning.• Understanding organisations for sign-posting for specialist support.• Keeping up to date with occupational and labour market information.• Experienced writer of reports and action plans using relevant contract software systems.• Liaise with local employers to job match customers to their skills and qualifications.• Build up strong relations with employers for future vacancies and work opportunities.• Empower customers to efficiently carry out effective job search through training, advice and supervision.• Monitor and support customers through the whole job search process, job search, interviewing, over-coming job start barriers and sustainability of work. Show less

• 

  Whitefriars Housing (WM Housing Group), Coventry

  Sept 2013 - now

  Non Executive Director/Board Member

  The Board is responsible for the overall management of Whitefriars. Its central role is to lead, direct, control and evaluate Whitefriars work. This includes considering the overall direction of the organisation, making sure that our legal and regulatory obligations are met and considering reports on performance.

• 

  Marie Curie Cancer Care

  Oct 2013 - Feb 2015

  Fund Raising Committee Member

  Helping to raise money for cancer care in Coventry through voluntary and fund raising activities and as an active board member helping to make decisions and organise fundraising events

• 

  Jaguar Land Rover

  Oct 2015 - Jul 2016

  Case Manager

  • Manage customer and Retailer contact (telephone/e-mail/digital/letter) taking ownership through to final closure.• Be an expert case manager and offer robust solutions, whilst adopting a Customer First approach at all times which subsequently achieves fast case resolution• Where required, quickly implement the required escalation process and ensure they are adhered to on each occasion• Identify poor performance and ensure this is raised through the relevant reporting platform• Ensure all contacts are captured in the CRC Case Management Systems to enable the CRC to be a valuable data source to the wider business• Act as a role model for JLR Values, Customer First Behaviours and concern resolution• Promote positive relationship between customers and Retailers to ensure our integration with the Retailer network is seamless• Provide support to the Retailer network to assist them in achieving a ‘best in class’ service, driving customer loyalty and retention• Ensure the Retailer network follows all correct processes and procedures to address any technical/quality issue• Achieve great results in respect to Customer Satisfaction (CSI) and Concern Resolution Show less

• 

  OPKILL LIMITED

  Jul 2016 - Aug 2018

  Operations Manager

  Monitoring and analysing the current system of production and provision to check it’s effective, and working out business strategy for improving and developing the business.Major Account Manager - e.g. South Staffordshire District Council, Lichfield District Council. British Retail Consortium membersManaging day-to-day activities, analysing statistics and reading and writing reports. Managing the business plan to quadruple turnover over the next 3 years.Managing both sales and service operations. Driving improved service and responsible for managing and supporting the sales team to build portfolio.Liaising and interacting with other managers of different areas of the organisation, presenting findings to stakeholders and directors as well as training and supervising new employees and tracking and measuring staff performance.Other duties and responsibilities include:Planning and controlling change. Managing quality assurance programmes. Researching new technologies and alternative methods of efficiency. Setting and reviewing budgets and managing cost. Overseeing inventory, distribution of goods and facility layout. Show less

• 

  Opkill Ltd

  Jul 2016 - Aug 2018

  • Commercial Director

    Dec 2017 - Aug 2018

  • Operations Manager

    Jul 2016 - Aug 2018
• 

  Sapphire Environmental Services (Group) Ltd

  Nov 2018 - May 2024

  Managing Director

  SPM is a specialist company within the pest control industry, supporting businesses and residential customers with all aspects of pest prevention.Grown from nearly 30 years experience within the industry, SPM base it's work ethic and morals on a vision of stretching quality and performance to new levels within the industry.As MD, my goal is to drive the business to new heights, build working relationships and exceed company financial targets. Sapphire Pest Management is a company focused on meeting the pest prevention and control needs of all pest issues for all customers, from distribution, food processing, BRC, local government, leisure, food retail, residential and more.Looking to stretch the boundaries of service delivery standards and balancing this out by providing this service at a fair and justified cost.We pride ourselves on quality, not just to the service but our staff as well. We believe in our occupational policy as happy staff will always provide a happy and better service. We look to advise our customers on prevention as a better control measure than cure. Working closely with the BPCA and suppliers to achieve our environmental policy aims.We are happy to help, support and advise any customer and offer free commercial audits, to give you peace of mind that you are receiving the service performance you expect.Contact info@sapphire-pm.com to request a call or visit. Show less

• 

  Opkill Ltd

  Aug 2023 - now

  Operations Manager UK/US