George Smith

Experience

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  Huntingdon Life Sciences

  Jul 2013 - Oct 2013

  Laboratory Animal Technician (Temp Contract)

  Temporary summer role working within rodent toxicology.Animal welfare control, data entry, data collection, ad hoc cleaning and administrative work. Contract extended from initial 2 month contract to 4 months. 12-2 shift pattern with early starts and voluntarily overtime when available.

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  Oceans Campus

  Oct 2013 - Jan 2014

  Research and Wildlife Filmmaking Intern

  Great White Shark research intern, including voluntarily organising and managing summer holiday engagement camps, guided tours of Mosselbai aquarium and in field great white shark population studies. Planned and filmed a short wildlife film documentary in Schotia Game Reserve.

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  Mad Science

  Jan 2014 - Jun 2014

  Mad Scientist (Instructor)

  Inspiring the next generation of scientists!Solely ran after school clubs for children aged 5-13 years old with up to 30 students. Fun and interactive learning to bring science to life. Trained in young student engagement techniques.

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  Zoolo-G

  Mar 2014 - Mar 2019

  Chief Blogger

  Manage all aspects of:Wordpress site (georgeczoology.wordpress.com) - Blog inspiring all ages to notice and appreciate the truly incredible wildlife they're surrounded by. Facebook page (www.facebook.com/georgesmithzoology) - Facts, articles, videos and thoughts to intrigue and educate the zoological minds! - Over 400 subscribers, with plans to begin filming in 2018.

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  David Lloyd Leisure

  Mar 2014 - Mar 2015

  Duty Manager&Key Holder/Receptionist/Lifeguard/DL Kids
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  Camp America

  Jun 2014 - Aug 2014

  Waterski and Wakeboard instructor
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  Harbour Club, Chelsea

  Mar 2015 - Nov 2016

  Responsible for maintaining 5* operational standards in central London's largest private health club. Part of the management team that won 2 green health and safety awards. Manager responsible for positive member engagement scores.Directly managed lifeguard team along with external contractors - including all HR and innovative engagement programs.First contact and complaints management.Coordination of multi-departmental response to any issues within entire club.Praised for successfully covering operations manager's extended leave.Management team responsible for facility health and safety.Qualified in: emergency first aid, defibrillation and pool operations Show less Ensured fantastic customer service results through proactive management and innovative staff engagement and training programs.Track record included 13 consecutive 100% mystery shop scoresBest performing team within the club as measured by client feedback and recognition.Handled all HR related issues including (but not limited to) recruitment, performance management and disciplinary issues. Passionate about 5* customer service, going above and beyond and inspiring my team to do the same. Show less

  • Club Support Manager

    Apr 2016 - Nov 2016

  • Front of House Supervisor (Manager)

    Mar 2015 - Apr 2016
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  Herbert Smith Freehills

  Feb 2017 - Sept 2017

  Facilities Assistant (Temp Contract)

  Brought 5* customer service to the corporate world.Project management of high volume staff relocation's, access card update to over 600 passes, ongoing food and drink audit including regular presentation, workplace environment management throughout tenancy. Trained ergonomic assessor.Socially involved individual and winner of HSF Pool Tournament 2017.

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  MacKillop Family Services

  Sept 2017 - Nov 2017

  Fleet Support Officer (Temp Contract)

  Managed any issue and upkeep of all 300+ cars within our fleetProject management of insurance claims, repair works, infringements and fuel cards. Development of new relationships with suppliers and contractors through positive engagement projects.Conscientious communication with care homes and houses to minimise service disruption.

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  First Contact Executive Hospitality

  Dec 2017 - Mar 2018

  Corporate Receptionist and Concierge

  Contracted to work at ANZs global headquarters I provide 5* customer service in a corporate environment. Other responsibilities include:Strict guest management, Quality control of staff engagements and interactions, Concierge services, Access card managementAd hov duties.

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  Remember The Wild

  Mar 2018 - Sept 2019

  Social Media Writer
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  Property Exchange Australia Ltd (PEXA)

  Mar 2018 - May 2022

  Recommended by internal staff having built up personal brand within PEXA leading to being the second hire in a new expansionary division of PEXA Group tasked with exploring commercial opportunity of PEXA data.Worked with senior executive stakeholders to deliver a business case within 6 months to start PEXA Insights - PEXA's data business.In 2 years following:- Supported the growth of the start-up business from 2 people to >50.- Delivered numerous projects on time and in budget including PEXA Insights first products, research reports and government applications. - Led 4 product exploration projects with external stakeholders including partnerships with government.- Organised and hosted >10 events and presentations including company showcases and EOY celebrations. - Supported PEXA's 2021 IPO and rewarded for this.- Consistently recognised and rewarded for achievements within company and team forums.- Cultivated a best-in-company team culture.Outside of role:- Joined ESG Working Group as a environmental stream co-lead. Supported Group wide surveying of GHG emissions and PEXA's first GHG report.- Joined mentor program as a mentor to internal and external individuals.- Completed Mental Health First Aid course.- Completed PRINCE2 Project Management Courses.- Participated in volunteer days. Show less Joined PEXA during it's transition from start-up to mass adoption phase.The significant increase in demand meant I had to quickly adapt my ways of working and support the team to mass onboard new customers. I delivered excellent customer service to new members achieving major milestones of 5000, 6000, 7000 and 8000 active subscribers within 2 years.Proactively took on the onboarding for new councils - a previously uncultivated entity group.Championed change to improve ways of working by garnering crowd support from other teams as well as my own. Initiated, managed and hosted additional extra projects outside my role including company Hack Days, Shark Tank, Table Tennis Tournament, ESG Volunteer Days, Zombie Day.Recognised in monthly, company, Reward and Recognition awards both individually and within teams. Show less

  • Project Manager

    Mar 2020 - May 2022

  • Account Services Officer

    Mar 2018 - Mar 2020
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  PEXA UK

  Apr 2022 - now

  Project Manager

  Project managing increasing sized initiatives to support ongoing success of PEXA UK and subsidiaries:- Fit out and launch of UK Head Office as part of business integration programme- Support and co-definition of UK Change Structure- Greenfield Salesforce implementation - Embedding Operational Resilience Framework and Policy- Launch of UK ESGCritical to successful launch of PEXA UK business by project managing TOM definition, MSP embedding, data reporting and telephony implementation. Show less