Michael Greenlees

Experience

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  Perry Drug Stores

  Nov 1981 - Jul 1994

  Store Manager

  Daily operation of deep discount outlet, acquisition sites, independent conversion, and 24-hour store/24-hour pharmacy units.

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  Michael's Arts and Crafts

  Jul 1994 - Nov 1996

  Store Manager

  Daily operation of specialty seasonal Christmas store, acquisition stores, and conventional arts and crafts units.

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  Rite Aid Drug Stores

  Nov 1996 - Nov 1998

  District Manager

  Complete profit & loss, personnel, operations, merchandising, and customer service responsibility for pharmacy and front end departments of a 26 store district generating $ 62 M in annual sales.

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  Wal-Mart

  Dec 1998 - Mar 2001

  Club Management

  Accelerated management development program for SAM’S CLUB the warehouse division of the parent company.

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  Family Dollar Stores

  Mar 2001 - Dec 2002

  District Manager

  Complete profit & loss, personnel, operations, merchandising, and customer service responsibility for a 13-store district generating $ 13 M in annual sales. In less than a year, stabilized SM Turnover via upgraded souring and hiring, supplemented with quality training. Reduced shrink over 2 % in this urban market (downtown St. Louis). Creating a floating district troubleshooting staff position ( now known as a field specialist ) utilizing district payroll reallocated to fund the position.

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  Dollar Tree Stores

  Dec 2002 - May 2006

  District Manager

  Complete profit & loss, personnel, operations, merchandising, and customer service responsibility for a 15-store district generating $ 15 M in annual sales. Served as a regional trainer for both internal promotes and external hires to the District Manager position. Accepted reassignment opportunity to the Phoenix Metro Market to assist with both the assimilation of an acquired competitor and the opening of new stores via the assumption of leases from a bankrupt competitor.

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  Alimentation Couche Tard

  May 2006 - Jul 2007

  Market Manager Trainee

  Fast Track (Multi-Unit Manager) Training participant for anticipated growth in the metropolitan Phoenix and outlying Arizona trade areas of corporately owned convenience stores. Quickly gathered knowledge, experience, and a skill set in a retail setting that was governed by multiple regulatory agencies due the nature of product offerings and merchandise mix. Grew Comp sales almost 10 % despite having direct competition across the street and a sister-store one mile away.

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  Coblestone Autospa

  Jul 2007 - Mar 2008

  Retail Operations Director

  Complete profit & loss, personnel, operations, merchandising, and customer service responsibility for the convenience store side of a seven unit, privately held, full service car-wash, quick lube, convenience store and market chain. Created a Customer Satisfaction Program ("Through the Customer's Eyes") to increase awareness at all levels of the Convenience Store portion of the business, which increased Comp Sales 8 %. Reviewed vendors, mix, pricing, costs, and allowances on all suppliers and through analysis of historical data and anticipated trends, added and/or eliminated product and product lines to drive ROI, thereby increasing gross margin 6 %. Created a succession planning piece, ( previously missing in the organization ) to identify upwardly mobile associates and then partnered with the Corporate Sales Manager to develop relevant training materials for those future leaders. Show less

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  Family Dollar

  Apr 2008 - Mar 2019

  District Manager

  Complete profit & loss, personnel, operations, merchandising, and customer service responsibility for up to a 39-store market generating in excess of $45 M in annual sales. Regional District Trainer and mentor used throughout the region for all aspects of both district role training and regional role training. Responsible for monitoring and maintaining payroll budgets, profit & loss statements, and KPI for the district. Technology savvy regional expert serving on several test committees, pilot projects, and corporate symposiums. Play a supporting role in all recruiting, hiring, onboarding, and training of management teams ensuring that buildings have the ability to meet standards. Participate as a regional mentor for high potential candidates executing individual development plans generated from their Management Advancement Program ( MAP ) assessment. Work directly with Human Resource and Loss Prevention Business Partners in investigation processes and resolution. Show less

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  Kroger Stores - Fry's Food

  Apr 2020 - Sept 2021

  Human Resource Manager

  Participant as an External Hire for Fry’s Foods in the Kroger Sponsored LE2 (Leadership Essentials) Training Program. Placed upon completion of the sixteen-week LE2 Training Program into a high sales volume – high associate turnover location. Charged with the responsibility to reduce turnover utilizing Kroger Best Practices, as well as extensive personal experience in Human Resources within the Customer Service Sector. Introduced the need for improved managerial engagement with hourly staff to a deeper level and demonstrated its effect on morale and productivity. Sourcing, interviewing, offering, onboarding, and training were taken to the next level by delving into each with a more humanistic and less impersonal way of recruiting and retaining talent. Transitioned successfully from the previous “Fresh Start - Day One” Kroger Supported onboarding and orientation program during Fall of 2020 to the roll out the new “Fresh Welcome” program significantly streamlining the processes. Show less

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  SAS Retail Services

  Sept 2021 - now

  Customer Development Manager

  Currently assigned to the Dedicated Retail Team servicing Hormel Foods in 28 Walmart Locations in the greater Phoenix Market. One of eighteen Team Members (Nationwide), personally participating since its infancy in a Pilot Program, demonstrating the effectiveness of weekly maintenance, inventorying, displaying, and caring for the 400+ Hormel Dry Grocery and Meat SKUS carried by Walmart. The current Hormel DRT has quadrupled in size due to its impact, contribution, and incremental sales growth in the Markets selected to gather insights, customer perspectives, and general information, as requested. Responsible for developing and growing sales volume in their assigned territory through effective relationships with Store Operations personnel. Acting as an account manager for an assigned retail merchandising account. Accountable, via internal metrics, in growing sales of incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives, as well as maintaining in-stock conditions. Following sales call standards and orchestrating call coverage plans that meeting the business needs of the client and retail customer. Show less