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Lucas Callahan

Lucas Callahan

Server

Followers of Lucas Callahan495 followers
location of Lucas CallahanLake George, New York, United States

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  • Timeline

  • About me

    Experienced Hospitality Professional

  • Education

    • State University of New York at Plattsburgh

      2007 - 2011
      Bachelor's degree Hotel, Restaurant, and Tourism Management

    • State University of New York at Plattsburgh

      2007 - 2011
      B.S. Hotel, Restaurant and Tourism Management

      Activities and Societies: Alpha Sigma Phi, Judicial Board for Student Association Re-Founded the Delta Xi Chapter of Alpha Sigma Phi Fraternity

  • Experience

    • The Sagamore Resort

      May 2008 - Sept 2009
      Server

      Created an exceptional guest experience as a server at The Sagamore's four-diamond restaurant, The Trillium, during the summer of 2008. In 2009, after The Trillium was closed, I moved to La Bella Vita, their fine-dining Italian cuisine restaurant.

    • Naked Turtle

      May 2010 - Sept 2010
      Server

      Exceeded customer satisfaction at seasonal waterfront restaurant. Interacted with a high volume of customers on a daily basis while taking orders, expediting food, and ensuring that customers needs were taken care of.

    • M&W Foods

      Oct 2010 - May 2011
      Brand Ambassador

      • Successfully managed financial and human capital data for five franchises• Audited payroll and weekly ledgers for errors and potential theft• Maintained and updated computer servers in outlets• Utilized social media marketing to develop community support & build brand loyalty• Represented the company at industry events

    • Taco Bell

      Dec 2010 - Apr 2011
      Assistant Manager

      • Assisted with grand opening of a new, high volume fast food location• Maintained weekly ledgers & payroll and created weekly schedules

    • The Sagamore Resort

      May 2011 - Nov 2012
      Restaurant Manager

      May 2011 - November 2011• Successfully reintroduced a newly renovated restaurant• Actively managed payroll, cutting overtime costs by 50%• Bridged gap between front and back of houseFall 2011• Managed staffing for functions and payroll for banquet staff• Acted as banquet captain, working with the department to organize and execute event setup• Participated in precon meetings for incoming groupsMay 2012 - November 2012• Oversaw 40 employees for scheduling, payroll, and floor management• Trained assistant manager to efficiently run shifts and develop leadership skills Show less

    • The Westin Key West

      Dec 2011 - May 2012
      Sunset Pier Manager

      • Increased F&B sales in 120-seat restaurant and three high volume bars• Developed and implemented anti-theft system for multiple bars• Successfully expedited for two restaurants out of one kitchen• Actively managed the HSI POS system, updating prices & specials, and replacing/programing terminalsThe Westin Key West is owned by the same company (Ocean Properties, Ltd.) as The Sagamore. I held this position while The Sagamore was closed for the winter season.

    • Longboat Key Club

      Dec 2012 - Apr 2013
      Restaurant General Manager at Portofino

      • Increased volume of restaurant, breaking previous revenue records• Fostered growth with the team including collaboration with the Chef to create remarkable food and beverage pairings and stronger FoH/BoH communication. • Created incentive program to increase beverage sales• Effectively implemented Ecosure within restaurant• Helped transition newly acquired property to corporate standardsThe Longboat Key Club is owned by the same company (Ocean Properties, Ltd.) as The Sagamore. I held this position while The Sagamore was closed for the winter season. Show less

    • The Sagamore Resort

      Apr 2013 - Nov 2013
      Director of Dining

      • Assisted the Food & Beverage Director in overseeing the restaurants at The Sagamore• Trained and provided support to managers across nine different dining outlets; Managed over 200 employees• P&L review and budgeting for a ten million dollar/year department• Improved efficiency of current Micros POS system• Worked with Delphi and Opera to access account information and forecast business levels• Wrote the scheduling budget and approved weekly schedules• Championed a new beverage program allowing for increased profit margins and higher inventory turnover• Effective, property-wide implementation of Ecosure Show less

    • Blue Water Manor

      Jan 2014 - May 2023

      • General Manager

        May 2018 - May 2023

      • Food And Beverage Director

        Jan 2014 - Apr 2018

    • Bolton Landing Chamber of Commerce

      Jan 2015 - Apr 2022
      VP on the Board of Directors

    • Silver Bay YMCA Conference and Family Retreat Center

      Jun 2023 - now
      Vice President of Guest Experience

  • Licenses & Certifications

    • ServSafe