Matthew Lane

Experience

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  YMCA of the Mid-Peninsula

  Dec 1995 - Oct 1997

  Associate Membership Director

  • Developed sales and marketing collateral; coordinated internal communications, employee incentive and survey programs.• Work collaboratively with marketing and program teams to develop campaigns and initiatives for recruitment and retention.• Collaborate with team members from all functional areas.• Managed association database and annual billing for 1000 branch memberships.

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  Silicon Valley American Red Cross

  Jan 1997 - Jan 2011

  Corporate Education Manager/Instructor Trainer

  • Developed and implemented emergency & disaster response training programs and materials including: financial restructuring, employee education/coaching/counseling, instructor and class evaluations, increased personnel/supply/logistics support, resulting in increased customer service and sales growth of 700%.• Consulted with management concerning individual and team development needs. Managed a $500,000 annual training budget.• Supervised a total of 40 employees, scheduled work hours, resolved conflicts.• Designed, established and continuously assessed cutting-edge training utilizing training designs such as online learning management systems, conferences, workshops and traditional classroom instruction. • Secured, coordinated & executed multi-jurisdictional contracts to provide Health & Safety training with two multi-national global corporations to provide training to thousands of employees to over 200 sites worldwide. Show less

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  ECircles.com

  May 1999 - May 2000

  Office Manager

  • Handled all purchasing, inventory, and contract negotiation with vendors.• Performed HR related duties and maintained HR forms: I-9, W-4 forms, new employee hire packages, benefits, exit interviews.• Maintained equipment inventory, scheduled maintenance and handled customer correspondence.• Full responsibility for establishing and managing the office schedule including CEO’s professional calendar and all client/investor meetings & travel.• Oversaw 3 phase construction and expansion projects, implemented and managed company security system and phone system, liaised with building management and all company vendors. Show less

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  YMCA of Silicon Valley

  Jan 2001 - Jan 2011

  Environmental Health & Safety Manager

  • Collaborated with cross functional leadership team to drive EHS programs and productivity across all 12 branch/office and approximately 100 childcare locations.• Analyzed health and safety conditions and recommended changes to prevent or eliminate risks through engineering control process changes or personal protective equipment.• Trained approximately 1000 on-site employees per year in site health and safety procedures. Created and maintained database of employees and suppliers Safety Programs along with acceptable Experience Modification Ratios (EMR) and injury/illness recordkeeping (29 CFR 1904, 300, 300A, 301).• Initiated on-site training sessions with local firefighters and law enforcement and conducted joint emergency drills. • Administrated EHS programs, generated and maintained documentation related to EHS initiatives, facilitated safety steering committee meetings and conduct safety training to all stakeholders to improve the safety and health program and reduce recordable incidents. • Conducted quarterly inspections of company locations for hazardous and potentially hazardous conditions and equipment.• Coordinate and train employees on industrial safety, DOT regulations, hazardous waste, and HAZCOM.• Managed the workers compensation claims and return to work program that resulted in no lost time incidents and a 75% reduction in annual compensation costs. Show less

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  American Medical Response

  May 2005 - Jun 2011

  EMT

  • Responded to calls to provide efficient and immediate emergency care to the critically ill and injured, and to transport the patient to the appropriate medical facility.• Participated in system-wide special events/drills/exercises including: San Jose Giants, San Jose Earthquakes, Annual EMSA MCI drill--Moffett Field; Annual Good Samaritan Hospital MCI readiness drills/exercises; monthly system-wide disaster preparedness drills/exercises, etc.

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  Rural/Metro Corporation

  Jan 2011 - Jan 2017

  • Partnered with Senior Kaiser Permanente CA leadership and as primary point of contact for company communication ensured contact compliance standards were met/exceed, tracked and resolved incident referrals resulting in all contract metrics being met for 6 quarters. • Designed and introduced leadership development, coaching and team management model resulting in the promotion of multiple employees into increased levels of responsibility.• Ensured compliance, managing licensing, bonding, contract and insurance requirements in multiple jurisdictions.• Generated needs analysis, meeting quality standards for services, and evaluation of customer satisfaction.• Created and implemented new hire orientation employee training program in alignment with current evidence-based practices that improved patient experience and safety.• Maintained all databases including financial, HR, investigations, customer/contract compliance, staff reports and reviewed company’s business compliance and operations agreements. • Developed recruiting methods to attract new talent for collective bargaining workforce.• Maintained and managed vehicles, parts, medical supplies and equipment valued at over $5 million. Show less • Coordinated with Regional Director and General Manager of the division via written or oral reports to meet corporate financial goals. • Analyzed and resolved employee/management issues. As well as supervised managers in a diverse workforce in compliance with corporate standards.• Managed local, state and federal regulatory compliance standards for safety and health systems concerning all on/off site facilities within the 1200 square mile Santa Clara County exclusive operating area (EOA).• Established and implemented EMS events services program within community and business networks focusing on special events, sporting events, construction sites, medical services, community service and education services and the television and film industry for any duration at any location, and any type of event on standby 24/7.• Worked collaboratively with emergency services interdisciplinary stakeholders including: hospital administration; local and state fire chiefs; local, state and federal law enforcement; public works staff; Public Health department; business partner leadership; local and state EMS and OES leadership; FEMA staff; etc. to ensure compliance standards met contractual daily, monthly, quarterly, annual requirements. The resulting system-wide efficiency/safety policies/procedures/processes resulted in division-wide savings exceeding $10 M. Show less • Conducted initial scene assessments and coordinated medical resources on the scene of incidents.• Assisted Assistant General Manager with public information, education activities and division 400 staff member supervision. • Supervised, monitored and assigned work to on-duty staff.• Coordinated with business partners/agencies to provide solutions when inter-related problems/issues arose.• Provided system-status guidance/support including prioritizing/rerouting emergency calls, providing patient treatment information and employee guidance for issues/problems.• Assisted AGM and Clinical Education Department with training programs for division and stakeholder staff.• Participate in monthly emergency and disaster preparedness MCI drills/exercises with various stakeholder partner agencies. • Administrator for document management workflow systems and facilitated images and records. Show less • Responded to calls to provide efficient and immediate emergency care to the critically ill and injured, and to transport the patient to the appropriate medical facility.• Participated in frequent call response in partnership with Critical Care RNs, Fire Departments, or law enforcement personnel.• Successfully trained new EMTs in performing proper body mechanics, proper documentation, and communicating with different medical professionals and facilities.• Participated in a system-wide drills/exercises including: Annual EMSA MCI drill--Moffett Field; Annual Good Samaritan Hospital MCI readiness drills/exercises; monthly system-wide disaster preparedness drills/exercises, etc. Show less

  • General Manager, General Transport Division

    Jan 2015 - Jan 2017

  • Assistant General Manager, Santa Clara County 911 Division

    Jan 2014 - Jan 2015

  • Field Supervisor/Information Technology Coordinator

    Jan 2012 - Jan 2014

  • EMT/Field Training Officer/Instructor, Santa Clara County 911 Division

    Jan 2011 - Jan 2014
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  Menlo Swim and Sport

  Feb 2018 - Feb 2019

  Environmental Health & Safety and Risk Manager

  • Developed and implemented emergency & disaster response training programs and materials including: financial restructuring, employee education/coaching/counseling, instructor and class evaluations, increased personnel/supply/logistics support.• Collaborated with cross functional leadership team to drive EH&S and operational programs and productivity across all 3 branch/offices.• Analyzed health and safety conditions and recommended changes to prevent or eliminate risks through engineering control process changes or personal protective equipment.• Trained approximately 300 on-site employees per year in site health and safety procedures. Created and maintained database of employees and suppliers Safety Programs along with acceptable Experience Modification Ratios (EMR) and injury/illness recordkeeping (29 CFR 1904, 300, 300A, 301).• Initiated on-site training sessions, table-top exercises and full-scale joint emergency drills which included participation of local emergency professionals.• Administrated EH&S programs, generated and maintained documentation related to EH&S initiatives, facilitated safety steering committee meetings and conduct safety training to all stakeholders to improve the safety and health program and reduce recordable incidents. • Conducted quarterly inspections of company locations for hazardous and potentially hazardous conditions and equipment.• Coordinate and train employees on industrial safety, DOT regulations, hazardous waste, and HAZCOM. Show less

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  Falcon Ambulance

  Sept 2018 - now

  Regional Manager

  • Direct, monitor, communicate with and evaluate division employee/units to ensure daily, weekly and monthly KPI’s and other metrics to ensure finical and strategic goals are met. • Falcon CCT division liaison with patients, public safety agencies, training institutions, hospital personnel, vendors and other system stakeholders. • Provide staff counseling and guidance and information regarding Falcon CCT operations/investigations.• Create, implement and maintain systems to ensure adequate levels of staffing, equipment and medical supplies for division including--staffing contingency plans, operational training, new hire orientation program, equipment engineering safeguards and controls, supply chain tracking policies and procedures and par level ordering systems. • Responsible to create, implement and maintain a system in which Falcon CCT is capable to provide EMS stakeholders with competent emergency response personnel during times of crisis/need in all areas of service. • Responsible for developing and maintaining division budget. • Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc. • Responsible for division on-boarding process (e.g., interview to resignation).• Successfully met deadline to bring a new Santa Clara County station online with staffing, equipment, vehicles and supplies to support a 20% initial rise in daily call volume. • Responsible for overseeing a 50% increase in BLS and CCT in company volume over the past year by careful oversight of field operations through daily contact and communication with all stakeholders and implementing real time system adjustments though constant evaluation and implementation of sound business solutions. Show less