Rahul MISHRA

Experience

• 

  Ericsson Global India

  Sept 2013 - Feb 2014

  Fault Surevllience Engineer

  • I Was Part of a team of resources including Engineers, Sr. Engineers and Incident Managers, involved in providing infrastructure support.• Manage Incident 24X7 and ensure minimal disruption to the service.• Drive the critical (P1) incidents from occurrence till closure by initiating Technical / Management bridge, notifications, involving all stakeholders and timely update about the progress Using Tools Like BMC REMEDY. • Also Worked in IWAN(Inter operability of wireless Access Network) which works on WIMAX Technology(3.5G).• In which Handled PAN India Bharti Airtel Servers including FLT (First Level Troubleshooting) to restore the links.• Responsible for real time & continuous follow up with global support teams for relevant notification updates and validating the MIN messages in adherence to standard templates from Initializing (within 15 minutes) to their Closure.• Preparing SLA reports on daily basis for all the recent major trouble tickets consisting of closed, open, queued and deferred Trouble Tickets Show less

• 

  Cognizant

  May 2014 - May 2020

  Associate Test Engineer

   Create Test scenarios and Test cases Create test data based on test cases  Execute test cases Defect Reporting and Management Validation of Business rules of compensation as per Contract and Products. Performing Smoke ,Sanity,Regression and security testing.

• 

  Allianz Technology

  Jun 2020 - Mar 2022

  Senior Test Engineer

  Quality Assurance

• 

  Amdocs

  Mar 2022 - now

  Software Test Team Lead