Kayla Mabe

Experience

• 

  The Mendleton Foundation

  Jan 2016 - Aug 2017

  Director of Community Outreach

  - Created and maintained programs to enhance the Foundation’s presence in the Veteran community.- Coordinated and facilitated Veteran events and charitable activities.- Compiled, assessed, and formulated Veterans’ information to determine eligibility for various foundation programs and services.- Performed data entry of financial payments, account information, and call logs; responded to customer requests via telephone and email.

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  Crisis Text Line

  Dec 2018 - Dec 2021

  Crisis Counselor

  - Quickly and efficiently managed and responded to multiple text messages from individuals experiencing mental health emergencies.- Informed and educated individuals in crisis about available resources for long-term mental health support.- Facilitated safe options and coordinated potential emergency services when needed.- Collaborated with individuals to problem solve and create safety plans during each session.- Utilized active listening and demonstrated empathy to provide emotional support and build rapport with individuals in crisis.- Applied crisis intervention techniques to de-escalate situations and provide immediate support.- Completed extensive training in crisis counseling and adhered to strict confidentiality and ethical standards.- Contributed to the well-being of hundreds of individuals, ensuring they felt heard, supported, and provided with actionable steps towards safety and stability. Show less

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  InformData

  Jan 2021 - now

  • Sr. Manager of Revenue Operations

    Jun 2024 - now

  • Client Success Manager

    Apr 2023 - Jul 2024

  • International Solutions Supervisor

    Aug 2022 - Apr 2023

  • Operations Supervisor

    Sept 2021 - Aug 2022

  • Criminal Research Analyst

    Jan 2021 - Sept 2021