Kayla Mabe

Kayla Mabe

Director of Community Outreach

Followers of Kayla Mabe362 followers
location of Kayla MabeQuantico, Virginia, United States

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  • Timeline

  • About me

    RevOps Leader | Optimizing Revenue Streams and Operational Efficiency

  • Education

    • University of Texas - Permian Basin

      2013 - 2017
      Bachelor of Arts - BA PSYCHOLOGY
    • California University of Pennsylvania

      2018 - 2020
      Master of Arts - MA Criminology
  • Experience

    • The Mendleton Foundation

      Jan 2016 - Aug 2017
      Director of Community Outreach

      - Created and maintained programs to enhance the Foundation’s presence in the Veteran community.- Coordinated and facilitated Veteran events and charitable activities.- Compiled, assessed, and formulated Veterans’ information to determine eligibility for various foundation programs and services.- Performed data entry of financial payments, account information, and call logs; responded to customer requests via telephone and email.

    • Crisis Text Line

      Dec 2018 - Dec 2021
      Crisis Counselor

      - Quickly and efficiently managed and responded to multiple text messages from individuals experiencing mental health emergencies.- Informed and educated individuals in crisis about available resources for long-term mental health support.- Facilitated safe options and coordinated potential emergency services when needed.- Collaborated with individuals to problem solve and create safety plans during each session.- Utilized active listening and demonstrated empathy to provide emotional support and build rapport with individuals in crisis.- Applied crisis intervention techniques to de-escalate situations and provide immediate support.- Completed extensive training in crisis counseling and adhered to strict confidentiality and ethical standards.- Contributed to the well-being of hundreds of individuals, ensuring they felt heard, supported, and provided with actionable steps towards safety and stability. Show less

    • InformData

      Jan 2021 - now
      • Sr. Manager of Revenue Operations

        Jun 2024 - now
      • Client Success Manager

        Apr 2023 - Jul 2024
      • International Solutions Supervisor

        Aug 2022 - Apr 2023
      • Operations Supervisor

        Sept 2021 - Aug 2022
      • Criminal Research Analyst

        Jan 2021 - Sept 2021
  • Licenses & Certifications

    • Applied Criminology

      PennWest California
      May 2020
    • Behavioral Crime Analysis

      PennWest California
      May 2020
    • Domo Professional Certification

      Domo
      Aug 2024
      View certificate certificate