Jacob Ramirez

Experience

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  Bespoke services

  Jun 2009 - Dec 2023

  As the Owner Exotic Detail Services, a subsidiary of my company bespoke services. I am responsible for overseeing the entire operation of a premium detailing service that specializes in high-end luxury and exotic vehicles, including cars, boats, yachts, and private jets. My role encompasses both the strategic and operational aspects of the business, ensuring that each client receives world-class service tailored to the unique requirements of their luxury assets.I lead a team of highly skilled detailers, ensuring they adhere to the highest standards of care and precision. I personally oversee the selection and use of premium products, cutting-edge techniques, and the latest technology to achieve flawless results, while ensuring that our services are eco-friendly and aligned with industry best practices. My responsibilities include managing client relationships, marketing our services to a discerning clientele, and continuously evolving our offerings to meet the demands of this specialized market.Key Responsibilities:•Oversee the day-to-day operations, ensuring that all detailing projects—whether luxury cars, yachts, or private jets—are completed to the highest standard.•Manage a team of trained detailers, providing guidance, setting quality benchmarks, and ensuring ongoing professional development.•Serve as the primary point of contact for high-end clients, offering personalized service and understanding the specific needs of each vehicle, yacht, or jet.•Build and maintain long-term relationships with clients, fostering trust and loyalty through exceptional service and attention to detail.•Provide consultations to clients regarding the care and maintenance of their assets, offering bespoke detailing packages.•Personally inspect each completed job to ensure it meets the company’s exacting standards, maintaining a reputation for excellence in the luxury market. Show less As the Owner of Ice Man Ice Cream, a subsidiary of my company bespoke services, I manage the operation of a fleet of ice cream bikes that serve various locations throughout the greater Houston area. My responsibilities encompass both the strategic and operational sides of the business, ensuring that the brand remains a beloved and reliable source of quality ice cream, while expanding our presence and reach across the region.I oversee every aspect of the business, from fleet management and vendor relations to marketing and customer engagement. I ensure that our ice cream bikes are well-maintained, fully stocked, and strategically deployed in high-traffic areas, providing a unique and enjoyable experience for customers of all ages. With a focus on efficiency, customer satisfaction, and brand growth, I lead a team dedicated to delivering excellent service while maintaining a fun and vibrant presence in the community.As the Owner of Ice Man Ice Cream, I combine entrepreneurship, operations management, and customer-focused leadership to deliver a successful and sustainable business. My focus is on maintaining the highest standards of product quality and service while strategically growing the brand across Houston. Show less

  • Business Owner

    Jan 2013 - Dec 2023

  • Business Owner

    Jun 2009 - Dec 2023
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  CEDA International

  Aug 2013 - Sept 2016

  Chemical Technician

  As a Chemical Technician, I specialize in performing chemical cleaning services for industrial boilers and tanks. My role involves using advanced chemical solutions and equipment to ensure the safe and effective neutralization of effluents and removal of scale, deposits, and contaminants, optimizing the efficiency and longevity of industrial systems.I operate chemical circulators, sludge masters, and hydroblasters, ensuring precise and thorough cleaning while adhering to industry safety standards and environmental regulations. My responsibilities also include conducting pre- and post-cleaning inspections, monitoring chemical applications, and ensuring the correct handling and disposal of hazardous materials. I work closely with industrial facility teams to ensure minimal disruption to operations while maximizing the performance and safety of their systems.Key Responsibilities:•Perform chemical cleaning of boilers and tanks, removing deposits and contaminants to improve system performance.•Operate chemical circulators, sludge masters, and hydroblasters to execute thorough and effective cleaning processes.•Ensure all chemical handling complies with safety regulations and environmental protocols.•Conduct inspections and assessments before and after cleaning to verify job quality and system improvements.•Maintain accurate documentation of all chemical cleaning procedures, adhering to client and regulatory requirements.With a focus on safety, precision, and efficiency, I ensure that chemical cleaning operations are carried out to the highest standard, enhancing the operational integrity of industrial systems Show less

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  NWA - National Wholesale Agents

  Dec 2014 - Dec 2023

  Managing Director

  In my role as Managing Director for National Wholesale Agents (NWA), I oversee the full spectrum of operations related to the transportation, delivery, and pickup of wholesale vehicles between dealerships and auction houses. I am responsible for managing a fleet of drivers, ensuring the seamless execution of logistics while optimizing efficiency, safety, and customer satisfaction. My role also involves leading the marketing and sales efforts for promotional items, driving business development across various industries.I leverage my extensive sales and management skills to build strong relationships with clients and vendors, expand our market presence, and increase revenue streams. A significant part of my responsibility is to ensure operational excellence, from coordinating vehicle routes and deliveries to maintaining high service standards for our customers.Key functions of my role include managing and developing staff, overseeing compliance with safety regulations, and fostering a customer-centric approach to ensure long-term success. My leadership style emphasizes performance optimization, continuous improvement, and achieving both operational and financial targets to support the growth and sustainability of NWA. Show less

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  Clean Harbors

  Sept 2016 - Feb 2018

  Class A Hazmat Driver & Heavy Equipment Operator (Driver Trainer)

  In my role as a Class A Hazmat CDL driver and heavy equipment operator, I handle a wide range of specialized vehicles and equipment, ensuring safe and efficient operations within the industrial services sector. I operate liquid vacuum trucks (70bbl and 130bbl), transport tankers, air movers (guzzlers), rolloff trucks, and scrubber trucks and. Additionally, I operate hydroblasting and lancing equipment, including ergo jets, as well as heavy machinery (yellow iron equipment).As an equipment trainer, I provide instruction to drivers and operators, ensuring compliance with safety standards and operational protocols. My expertise in both driving and heavy equipment operation ensures projects are completed with precision, safety, and efficiency.Key Responsibilities:•Safely operate Class A vehicles, including liquid vacuum trucks, tankers, air movers, rolloff trucks, and scrubber trucks.•Operate industrial equipment such as hydroblasters, lancing tools, ergo jets, and yellow iron machinery.•Provide training to drivers and equipment operators on safety protocols and operational techniques.•Conduct routine maintenance and inspections to ensure equipment remains in peak condition.•Ensure compliance with Hazmat regulations and maintain a safety-first approach in all operations.My combined expertise in vehicle operation, heavy equipment handling, and training ensures high standards of performance and safety across all assignments. Show less

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  CEDA International

  Feb 2018 - Dec 2018

  Pressure & Vacuum Supervisor - US & Canada

  As Pressure and Vacuum Supervisor for the USA and Canada, I manage the sales and operations of specialized industrial services, including hydroblasting, vacuum truck operations, pigging, and decoking for oil and gas refineries. My role requires extensive travel across North America, working closely with refineries to assess their needs, develop service solutions, and ensure safe, efficient project execution.I lead teams in performing complex industrial cleaning and maintenance operations, while also driving business development by building long-term client relationships. My responsibilities include overseeing field projects, ensuring safety and regulatory compliance, and continuously improving service delivery.Key Responsibilities:•Sales & Business Development:•Promote and sell industrial services, creating tailored solutions for refineries.•Supervise hydroblasting, vacuum, and pigging/decoking projects, ensuring safe and effective execution.•Coordinate teams and equipment, troubleshooting any operational challenges.•Serve as the main contact for clients, ensuring project success and satisfaction.•Maintain strong communication and provide regular updates to clients.•Ensure all services comply with safety standards and environmental regulations.•Lead training initiatives and keep field teams updated on best practices.•Manage and mentor field teams, promoting a safety-first mindset and ensuring high service quality.•Oversee equipment maintenance and allocation, ensuring timely project execution.•Manage mobilization and demobilization of teams and resources.•Generate performance reports and post-project evaluations to improve service quality.In this role, I combine technical expertise, leadership, and sales acumen to deliver exceptional results while growing our business in the oil and gas sector. Show less

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  Clean Harbors

  Dec 2018 - Jun 2024

  After being recognized as the Best Sales Specialist for 2022 and receiving a Chairmans Award from our Founder and CEO of Clean Harbors, I am moving back into the Field Service Specialist to help achieve higher revenue targets and meet corporate growth achievements for the Gulf District.As the Field Service Specialist, I am responsible for maintaining and expanding customer relationships through proactive outreach and effective communication. My role involves a blend of sales, customer service, and operational coordination, ensuring that clients receive top-tier service while identifying new business opportunities. I work closely with account managers to cross-sell services, conduct job site walks, prepare quotes and bids, and facilitate the execution of services by coordinating with the branch team.Key Responsibilities:•Customer Relationship Management: I maintain strong, ongoing relationships with existing clients, ensuring their needs are met promptly and effectively. I serve as the primary point of contact for clients, resolving any issues and providing exceptional customer service to ensure long-term partnerships.•New Business Development: I actively seek out new business opportunities by making cold calls and identifying potential clients. I work to build relationships with key decision-makers, assess their needs, and introduce the company’s field services to help them achieve their operational goals.•Cross-Selling and Collaboration: I meet regularly with account managers to identify opportunities for cross-selling additional services. By leveraging client relationships, I help expand our service offerings and increase revenue through targeted cross-sell activities.•Job Walks and Site Assessments: I conduct detailed job walks at customer sites to understand project requirements, assess the scope of work, and identify any potential challenges. I gather the necessary information to ensure accurate Show less As the Branch Manager for Field Services in the Greater Houston Area, I am responsible for overseeing the daily operations, financial performance, and strategic growth of the branch. My primary focus is on ensuring operational excellence in the delivery of field services and emergency response, while driving profitability and expanding market share. This role encompasses a wide range of responsibilities, including team leadership, client relationship management, operational efficiency, and P&L oversight.Key Responsibilities:•Branch Leadership: I lead the branch with a strong focus on achieving both short-term and long-term business goals. This includes setting strategic priorities, aligning operations with corporate objectives, and fostering a high-performance culture among staff.•Operational Management: I oversee all field service and emergency response operations within the Greater Houston Area, ensuring that projects are completed on time, within scope, and to the highest quality standards. I work closely with the field teams to streamline processes, reduce inefficiencies, and resolve operational challenges.•P&L Responsibility: I am fully accountable for the profitability of the branch. This includes managing the branch’s budget, controlling expenses, and implementing cost-saving measures. I actively monitor financial performance and adjust strategies to meet or exceed profit targets while maintaining high levels of customer satisfaction.•Business Development: I drive growth by identifying new business opportunities, expanding service offerings, and cultivating relationships with key clients and stakeholders. I also work to enhance our market presence by increasing client retention and attracting new customers through tailored service offerings.•Client Relationship Management: I serve as the face of the branch, managing relationships with existing clients and building new partnerships Show less As a Field Service Specialist, I am responsible for maintaining and expanding customer relationships through proactive outreach and effective communication. My role involves a blend of sales, customer service, and operational coordination, ensuring that clients receive top-tier service while identifying new business opportunities. I work closely with account managers to cross-sell services, conduct job site walks, prepare quotes and bids, and facilitate the execution of services by coordinating with the branch team.Key Responsibilities:•Customer Relationship Management: I maintain strong, ongoing relationships with existing clients, ensuring their needs are met promptly and effectively. I serve as the primary point of contact for clients, resolving any issues and providing exceptional customer service to ensure long-term partnerships.•New Business Development: I actively seek out new business opportunities by making cold calls and identifying potential clients. I work to build relationships with key decision-makers, assess their needs, and introduce the company’s field services to help them achieve their operational goals.•Cross-Selling and Collaboration: I meet regularly with account managers to identify opportunities for cross-selling additional services. By leveraging client relationships, I help expand our service offerings and increase revenue through targeted cross-sell activities.•Job Walks and Site Assessments: I conduct detailed job walks at customer sites to understand project requirements, assess the scope of work, and identify any potential challenges. I gather the necessary information to ensure accurate Show less As an Industrial Service Supervisor, I am responsible for overseeing large-scale projects involving chemical cleaning, tank cleaning, emergency response cleanup, hydroblasting services, and other industrial activities. I manage all aspects of turnaround operations, ensuring the safe and efficient execution of services within strict timelines. My expertise extends to operating and overseeing the use of heavy equipment, including CDL-A vehicles and various pumps, to ensure optimal project delivery. I lead teams on-site, ensuring adherence to safety protocols, project plans, and industry standards.Key Responsibilities:•Equipment Operation and Oversight: I operate and supervise the use of CDL-A vehicles, vacuum trucks, roll-offs, pumps, and heavy equipment (yellow iron) as needed for the completion of industrial services. I ensure that all equipment is used safely and effectively, reducing downtime and maintaining operational efficiency throughout the project.•Chemical and Tank Cleaning: I lead teams in the execution of chemical cleaning and tank cleaning services, ensuring proper techniques are applied and that safety and environmental protocols are strictly followed. I coordinate with clients to ensure that all cleaning processes meet their expectations and comply with industry regulations.•Emergency Response Cleanup: I am responsible for mobilizing teams and equipment for emergency response situations, such as hazardous material spills or environmental incidents. I ensure rapid, effective containment and cleanup to mitigate risks to health, safety, and the environment.•Hydroblasting Services: I oversee hydroblasting operations, ensuring high-pressure water jetting is used efficiently for industrial cleaning purposes. This includes the removal of build-ups, contaminants, and residues from tanks, pipes, and other industrial systems while ensuring the safety of all personnel involved. Show less

  • Field Service Specialist - Diversity & Inclusion (D&I) CO-LEAD for UNIDOS ERG

    Mar 2024 - Jun 2024

  • Field Service Branch Manager - Diversity & Inclusion (D&I) CO-LEAD for UNIDOS ERG

    Apr 2023 - Mar 2024

  • Field Service Specialist - Diversity & Inclusion (D&I) Ambassador for UNIDOS ERG

    Jul 2020 - Apr 2023

  • Industrial Service Supervisor & Driver Trainer

    Dec 2018 - Jul 2020
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  Baker Hughes

  Aug 2024 - Jul 2025

  Field Specialist PPS

  As a Field Specialist for PPS, I supervise Process and Pipeline Services operations projects. My primary responsibility is ensuring the safe, efficient, and effective execution of field operations while maintaining the highest standards of safety and compliance.Key Responsibilities:•Project Supervision: I oversee and manage projects from start to finish, ensuring that all operations are completed safely, within scope, and on time. •Technical Expertise: With hands-on knowledge of chemical cleaning processes, I ensure the safe handling and application of chemicals and specialized equipment. My role includes troubleshooting any technical challenges that arise during the operations.•Safety Compliance: I am responsible for enforcing strict adherence to health, safety, and environmental (HSE) standards. This includes conducting safety assessments, leading safety briefings, and ensuring proper use of personal protective equipment (PPE) throughout the job.•Operational Management: I manage the deployment, operation, and maintenance of specialized equipment used in the cleaning and maintenance of pipelines and process systems. I ensure that all equipment is operational and ready for use, minimizing downtime and maintaining project efficiency.•Client Engagement: Acting as the primary point of contact for clients on-site, I maintain clear and regular communication regarding project progress, any challenges encountered, and the solutions implemented. I also provide technical advice and updates to clients and stakeholders as needed.•Team Leadership: I lead and mentor field teams, providing guidance and ensuring that all team members adhere to best practices for safety and efficiency. I prioritize ongoing team development to improve performance and maintain high standards in field operations. Show less

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  Cliff Berry, Inc.

  Jul 2025 - now

  Account Manager

  As the Account Manager, I manage, and close short range and long-range sales strategies that will increase sales through new accounts, increase market share growth both vertically and geographically of present customers, improve customer satisfaction, maintain customer retention, and generate sales growth at acceptable gross margins for the assigned lines of business.Key Responsibilities:•Profitably grow sales for all assigned accounts and market segments by leading, developing, managing, and executing a sales strategy that supports the organization’s goals and increases the company’s market share.•Secure profitable new account partnerships by prospecting, performing a needs analysis, developing a value based sales solution tailored to the customer’s needs, presenting a value based selling proposal, and profitably negotiating a successful close.•Demonstrate and utilize a comprehensive knowledge of other functional departments to support the profitable growth of the business unit; effectively collaborate with additional departments such as Sales, Operations, Inventory Control, Credit, and IT/SAP.•Strong ability to work independently and with a team.•Develop, manage, and complete sales reporting for all assigned accounts & market segments that includes weekly, monthly and quarterly results and pipeline forecasts.•Resolve customer challenges by investigating problems and developing sustainable & scalable solutions.•Monitor external environment, competitive industry trends, and identify new product/services opportunities and funnel to management.•Expands sales in existing accounts by introducing new services identifying needs to be filled.•Operate as the lead point of contact for any and all matters specific to your customers.•Understanding and application of strategic planning to identify, target, and execute plans for sales growth.•Acts as the on-call manager on an as needed basis. Show less