Andrea Springer

Experience

• 

  Sylvan Learning

  May 2008 - Sept 2010

  Administrative Assistant

  -Handled all billing and registration of students, aiding in optimizing sales process, curriculum delivery, and marketing activities-Monitored workflow and administrative processes to keep operations running smoothly-Upheld great standards of leadership for employees by providing exceptional customer service to customers, increasing customer loyalty-Reduced financial inconsistencies and collected accounts payable

• 

  NASA Legal Office

  Sept 2010 - Jan 2011

  Legal Secretary (Internship)

  -Replaced outdated materials with up-to- date materials-Created travel reservations for Legal employees with CI Travel-Proof-read all correspondence that left office-Assisted attorneys with various projects-Served as gatekeeper for the office-Administrative work; distributed mail, answered chief counsel’s phone

• 

  Sylvan Learning

  Jan 2011 - Jun 2018

  -Directed operations including profit and loss controls, revenues, expenses, fee collections, marketing, sales, and service activities to monitor and improve performance-Established and maintained collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations to drive new business-Implemented structure for timely and high-quality personal customer service responses to all calls and walk-in inquiries, increasing satisfaction ratings-Recommended and carried out interventions and actions leading to successfully meeting sales and expense financial targets on a monthly basis Show less -Directed operations including profit and loss controls, revenues, expenses, fee collections, marketing, sales, and service activities to monitor and improve performance-Established and maintained collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations to drive new business-Implemented structure for timely and high-quality personal customer service responses to all calls and walk-in inquiries, increasing satisfaction ratings-Recommended and carried out interventions and actions leading to successfully meeting sales and expense financial targets on a monthly basis Show less

  • Director Of Operations

    Jan 2014 - Jun 2018

  • Assistant Director Of Operations

    Feb 2013 - Jan 2014

  • Administrative Assistant

    Jan 2011 - Feb 2013
• 

  Mathnasium- Fortis Franchise Group

  Jun 2018 - Feb 2025

  -Oversight and Management: Supervise and support District Managers, ensuring that they effectively manage their respective centers.-Operational Excellence: Implement and monitor operational policies and procedures across the region to maintain high standards of quality and consistency.-Strategic Leadership: Develop and execute regional strategies in alignment with Mathnasium’s goals and objectives, driving growth and student success.-Performance Analysis: Review performance metrics and reports from District Managers to identify trends, areas for improvement, and opportunities for growth.-Training and Development: Provide ongoing training, mentorship, and professional development opportunities for District Managers and their teams.-Budget Management: Oversee regional budgeting, financial planning, and cost control initiatives to maximize profitability.-Quality Assurance: Ensure all centers adhere to Mathnasium’s educational methodologies and customer service standards.-Community and Stakeholder Engagement: Foster relationships with local communities, educational institutions, and stakeholders to enhance Mathnasium’s presence and reputation.-Crisis Management: Address and resolve any critical issues or emergencies that arise within the region.-Innovation and Improvement: Lead initiatives to innovate and continuously improve operational processes and educational programs. Show less -Achieve top-line revenue target while performing general business operations while managing labor and expenses according to company expectations-Evaluate KPI’s and implement effective measures to drive sales, improve team performance, and enhance customer satisfaction-Recruit, interview, hire, and train strong candidates for team openings to build a high-performing team focused on quality education and service-Designed and monitored learning plans by conducting assessments, providing updates throughout program-Worked with small team to produce how-to video and recording of "Virtual Math Nights" during pandemic-Won "Rookie of the Year" award for highest performing new center manager in 2019 -Managed 25+ team members, cultivating creative fun, and productive working environment-Increased in annual revenue by 42% through generating a steady stream of new enrollments Show less -Achieve top-line revenue target while performing general business operations while managing labor and expenses according to company expectations-Evaluate KPI’s and implement effective measures to drive sales, improve team performance, and enhance customer satisfaction-Recruit, interview, hire, and train strong candidates for team openings to build a high-performing team focused on quality education and service-Designed and monitored learning plans by conducting assessments, providing updates throughout program Show less

  • Senior District Manager

    Nov 2024 - Feb 2025

  • District Manager

    Mar 2020 - Nov 2024

  • Center Manager

    Aug 2018 - Mar 2020

  • Assistant Center Manager

    Jun 2018 - Aug 2018