Nicholas D'Alfonso

Nicholas D'Alfonso

Customer Service Representative

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location of Nicholas D'AlfonsoMiami, Florida, United States

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  • Timeline

  • About me

    Managing Consultant, Simpler

  • Education

    • Wissahickon High School

      2010 - 2014
      High School

      Activities and Societies: Debate Team. Yearbook

    • Universidad Autónoma de Madrid

      2016 - 2016
      Biomedical/Medical Engineering

      Spring semester abroad in Madrid, Spain, taking classes in pursuit of my engineering degree.

    • Boston University

      2014 - 2018
      Bachelor’s Degree Biomedical Engineering Senior

      Activities and Societies: Theta Tau - Professional Engineering Fraternity Tau Beta Pi - Engineering Honor Society Engineering Student Government - Student Government Orginization

  • Experience

    • McDonald's Corporation

      Sept 2013 - Jul 2014
      Customer Service Representative

      • Ensured smooth process of all transactions• Handled any problems or concerns quickly and efficiently

    • The Home Depot

      May 2015 - Aug 2015
      Cashier

      • Engaged customers at checkout with impeccable customer service as cashier

    • Boston University Physics Department

      Sept 2015 - Dec 2015
      Learning Assistant (Teaching Assistant)

      • Assist 100+ students with concepts in electricity and magnetism course, Physics II• Lead discussion for the week in topics such as Gauss’ Law, RLC circuits, magnetism, optics, Ampere’s Law, and electromagnetic waves

    • Zucker Institute for Applied Neurosciences

      Jun 2016 - Aug 2016
      Biomechanical Engineering Intern

      • Designed and built a cranial anchoring device for use in neurosurgery• Device secures in a hole in the skull to keep biopsy devices in place• Optimized the design for straight shot injection molding• Created 3D printed skull models for use in planning surgeries• Presented designs and final product to the executive board for commercial sale

    • Philips

      May 2017 - Aug 2017
      Mechanical Design Engineering Intern

      • Created a Solidworks Flow Simulation model for a new premium ultrasound electronic box• Designed and 3D printed an assembly mount for Wi-Fi modules to increase assembly efficiency• Decreased calculated stress by 30% in an ultrasound field units that began cracking• Created a Polyfilm cover to be applied to injection molded parts to protect from damage

    • Boston University Biomedical Engineering Department

      Sept 2017 - May 2018
      Grader
    • Thermo Fisher Scientific

      Jul 2018 - Jul 2021

      Managed 10 pharmaceutical and R&D client relationships for clinical trial drug packagingResolved issue in a timely manner, accurate client need translation and on-time completion of projects Two year rotational program designed to provide leadership development opportunities for high performing college graduates through the following roles for 6 months each: Associate Process Engineer (Allentown, PA)Procurement Analyst (Center Valley, PA)Production Team Leader (Allentown, PA)Distribution Project Lead (Chino, CA)

      • Client Services Project Manager III

        Jul 2020 - Jul 2021
      • Operations Leadership Development Program (OLDP)

        Jul 2018 - Jul 2020
    • IQVIA

      Jul 2021 - Aug 2022
      Project Manager, Connected Devices

      Manage sponsor relationships for ECG and CGM service delivery efforts for the Connected Devices teamFacilitate site trainings for ECG and CGM devices as well as creating specialized user manuals to ensure accurate and timely data collection

    • Simpler Consulting, an IBM Company

      Aug 2022 - now
      • Managing Consultant

        Jul 2024 - now
      • Consultant

        Aug 2022 - Jul 2024
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Nicholas D'Alfonso
      Dean's List Boston University, College of Engineering May 2018 All Semesters
    • Awarded to Nicholas D'Alfonso
      Magna cum Laude Wissahickon High School Jul 2014