Luis Llano

Experience

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  Accenture

  Jun 2006 - Nov 2007

  Software Application Developer at Santander Mexico

  Development of Online Programs, Routines and Batch processes in Cobol Developer 3270

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  Everis

  Nov 2007 - Mar 2021

  Certified Scrum Master responsible for helping Product Owner to manage User Stories, make sure that requirements are clear enough for the team, clearing obstacles for the team, establishing an environment where the team can be effective, addressing team dynamics, ensuring a good relationship between the team and product owner as well as others outside the team, protecting the team from outside interruptions and prepare and lead the agile ceremonies (daily stand-up, sprint planning, refinement, review and retrospective).Working with offshore teams. Show less Led the implementation of Salesforce Service Cloud for IDBG to increase the Bank’s ability to maintain and grow powerful relationships with multiple audiences across constituencies, meet marketing, sales, operations, customer experience objectives and ensure that the knowledge and products generated by the Bank reaches key beneficiaries and audiences.Responsible for supervising and ensuring the project completion, troubleshoot problems that come up during project, develop individual project plans complete with budgetary information and resource needs, communicate with our IT department about resource allocation, host a project meeting at least once a week for each project under my direction, refine project budget as needed to ensure timeliness and fiscal responsibility, communicate project objectives to all team members involved. Show less Led the implementation of several important projects for the Inter-American Development Bank such as Missions, Supervision Plan, Preparation and Execution Financial Data, Loans and Technical Cooperation’s preparation processes, Loan Procurement and Technical Cooperation Funding Processes.Created and managed Project Plan to track progress, resources scheduling, project time utilization, risks identification & mitigation plan and report to the executive teamCoordinate project team activities from project inception through successful completion using methodology tools to track the evolution of the project such as JIRA and Confluence.Lead requirements gathering with end users, functional and technical design, prototyping, and testingLead quality acceptance activities for respective project milestonesManage on-shore and offshore teams (Over 20 people). Show less Managed a Data Migration project where over 3,000 policies were moved from one operational system to another, saving over $1M/year in system support costs.Led the implementation to the BlueCross network synchronizing data between two operational systems retrieving the member/policy information for claims processing.Managed requirements gathering, development and implementation of multiple software enhancements and new functionality ensuring to meet business requirements, while satisfying HIPAA compliance guidelines and regulatory requirements.Track project progress and report status to clients throughout the project lifecycle Show less

  • Project Manager at Kantar-Nestlé

    Feb 2020 - Mar 2021

  • Senior Project Manager / Scrum Master at Santander US

    Jan 2019 - Feb 2020

  • Senior Project Manager - Salesforce at Inter-American Development Bank.

    Jun 2018 - Dec 2018

  • Senior Project Manager at Inter-American Development Bank

    Feb 2015 - Jun 2018

  • Project Manager at Bupa Global

    Jun 2013 - Feb 2015

  • Project Leader at BBVA Compas - Birmingham Alabama

    May 2012 - Jun 2013

  • Team Leader at BBVA Compass - Madrid Spain

    Jun 2011 - May 2012

  • Senior Business Analyst at Bupa LATAM

    Nov 2009 - Jun 2011

  • Senior Developer & Senior Systems Analyst at BBVA Bancomer

    Nov 2007 - Oct 2009
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  NTT DATA

  Mar 2021 - now

  Senior Project Manager/ SM - Santander