Keith Marrone

Experience

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  The Internet Access Company (TIAC)

  Jan 1997 - Jan 1998

  Technical Support

  Telephone support for Dial-Up internet servicesDiagnose and troubleshoot hardware and software issuesWalkthrough configuration of Windows and Mac operating systemsConfigure e-mail and browser settingsDocument each call with a description of problem and resolution

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  NET1Plus

  Jan 1998 - Jan 2004

  Technical Support

  Telephone support for Dial-Up, DSL, and T1 internet servicesDiagnose and troubleshoot hardware and software issuesWalkthrough configuration of Windows and Mac operating systemsConfigure e-mail and browser settingsConfigure and Install Cisco 1600 and 2600 Series routers with CSU/DSU WICsDocument each call with a description of problem and resolutionProduct line consisted of various routers including; Cisco, Motorola, Flowpoint, Linksys, Lucent Portmaster series 3, etc.Network Operations Center Technician Using What's Up GoldOnsite implementation of routers for dedicated accountsDocumented all outages and was primary contact for clients Show less

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  Knight Enterprises

  Jan 2004 - Jan 2013

  PCTechnician/Field Coordinator

  Provide full technical onsite & remote support for residential and commercial customers.Hardware troubleshooting, replacement, repair and salesSoftware sales, installation, configuration and repair Virus and Spyware removalData recovery, backup/storage solutionsPC upgrades - memory, hard drives, video, sound cards, etc.Hardware sales, installation and support of multiple cable modems, utilizing all standard 10/100 Ethernet cards, PCMCIA.Router configuration for internet connectivity, file and print sharing Wi-Fi EncryptionInstallation and support of wireless networks using 802.11b/g/n standard.Installation of all high speed data installs, consisting of AOL, Internet Junction, EarthLink, and Road Runner cable modem accountsWireless repeaters, print servers and access pointsExisting network maintenance, troubleshooting, and repairsMaintenance & tracking responsibility for all inventories including cable modems, routers, etc.Document and maintain all customer invoices, warranties, damage complaints, work performed, materials used and customer satisfaction Organize and execute customer route schedule which consisted of providing direction to junior Help Desk support or Field technicians Show less

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  IT Authorities

  Sept 2013 - Mar 2019

  Field Services Engineer
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  Knight Enterprises

  Mar 2019 - Nov 2019

  Learning And Development Specialist
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  Randstad Technologies US

  Nov 2019 - Mar 2020

  Senior Information Technology Support Analyst
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  Stellar Partners, Inc.

  Jul 2021 - Apr 2024

  Information Technology Support Engineer