Armando Jimenez I Profesional En Comercio Exterior

Experience

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  Convergys Intelligent Contact

  May 2011 - Jun 2012

  Sales and Customer Service Representative for AT&T

  Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving their billing concerns. Achievements:*Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.*Delivered exceptional customer service to every customer by leveraging extensive knowledge ofproducts and services while creating welcoming and positive experiences.*Developed and delivered engaging sales presentations to convey product benefits.*Meeting every month the sales goals, becoming one of the best sellers of the team. Show less

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  PROCOLOMBIA

  Jan 2014 - Jul 2014

  JUNIOR ADVISOR FOR AGRIBUSINESS & TOURISM

  Professional Internship experience for the tourist industry. Knowledge in analyzing information, quality processes control, databases, supporting events, customer service, and support in establishing business agendas for business customers export users.Achievements:*Created many successful business agendas for buyers going into Colombia, or for sellers going into Ecuador.*Prepared many dynamic and well-presented PowerPoint presentations for many of our different kinds of events.*Helped to organize tickets and agendas for customers going to the Macrorueda 50 and other expo shows like ExpoModa. Show less

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  Blue Marlin & Blue Marlin Signature Catering

  Jul 2016 - Jan 2017

  Service Manager

  Manage all different needs the restaurant was having during the day, including the finances management and supplies of it. Make sure the staff offer a kind and efficient service with high standards of quality to all customers by being aware of all their needs.Achievements:*Increased team performance, adhered to service level agreements (SLAs), and provide detailedjob training.

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  Instituto Cervantes

  Sept 2016 - Jun 2019

  Spanish Teacher

  Teach Spanish to different levels, groups, and ages, while creating lesson plans, preparing classroomactivities, organizing teaching materials, evaluating student performance, maintaining classroom records, meeting with parents, teachers, and other professionals. To prepare and implement lesson plans covering required course topics and administer International assessments and standardized tests to evaluate student progress. Achievements:* Executed the planned year curriculum.*Created and implemented dynamic teaching tools and material to improve the learning process in the class.*Created, organized, and distributed digital material to make easier access to educational information.*Facilitated learning of Spanish language using a variety of instructional methods, resources andtechnological tools.*Created reading lists with materials to promote student comprehension of written Spanish.*Applied knowledgeability in Chinese culture and language to develop and implement curriculum,which met Cervantes's educational requirements. Show less

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  Liceo Moderno Celestin Freinet Casanare

  Jan 2020 - Nov 2020

  English Teacher

  Teach English to different levels, groups, and ages, while creating lesson plans, preparing classroom activities, organizing teaching materials, evaluating student performance, maintaining classroom records, meeting with parents, teachers, and other professionals. To prepare and implement lesson plans covering required course topics and administer assessments and standardized tests to evaluate student progress.Achievements:* Executed the planned year curriculum.*Created and implemented dynamic teaching tools and material to improve the learning process in the class.*Created, organized, and distributed digital material to make easier access to educational information. Show less

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  Outreach Frog

  Feb 2021 - Aug 2022

  Order Processor Associate

  Prepared a variety of different written communications, reports, and documents to ensure smooth operations. To make SEO proposals for many different kinds of USA clients that cover a variety of industries and products. Search and approve high quality blogs/publishers where our articles will be posted. Content edition to meet the required writing styles.Achievements:* Exceeded 100% goals through effective task prioritization and a great work ethic.* Established and implemented writing style tools to improve customer satisfaction.* Cooperated with other departments to build reports that ensure correct order flow, service levels, and quality levels are maintained. Show less

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  Cadrex Manufacturing Solutions

  Sept 2022 - now

  Production Control Coordinator

  •Coorditing receiving of materials•Create and schedule work orders for production•Cooperate with purchasing, shipping and engineering departmentt•Follow and track the work orders and the jobs to complete them before Due Dates