Chiara Obert

Chiara Obert

Customer service

location of Chiara ObertMilan, Lombardy, Italy

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  • Timeline

  • About me

    Digital Product Management | Senior Lead Consultant @ BIP

  • Education

    • Goethe Institut Turin

      2012 - 2014

      Extensive german course.

    • Carson Graham Secondary School

      2010 - 2011

      I spent a semester in Carson Graham Secondary School in Vancouver (Canada). Classes taken: Mathematics, Biology, English, Law, Comparative Civilizations, Photography.

    • Academia Mester

      2010 - 2010

      Intensive spanish course attended for one month in Salamanca, Spain.

    • Università degli Studi di Torino

      2012 - 2015
      Bachelor's degree Economics & Business
    • ESCP Europe

      2015 - 2018
      Master's degree Business Administration, Management

      Major in Strategy Consulting and IoT

  • Experience

    • Kents Cavern Ltd

      Jul 2013 - Aug 2013
      Customer service

      Kents Cavern is one of the most important tourist attraction in the English Riviera. My job consisted in receiving visitors, providing them tickets and all sort of information and dealing with group bookings.

    • NH Hotel Group

      Apr 2016 - Jul 2016
      Marketing Intern

      • Creation of promotional material (Power Point presentations, HTML newsletters, brochures);• Creation of a marketing dashboard to monitor financial and non-financial goals• Competitive analysis for the hotel renaming project• Scouting for new B2B leads and partners

    • UMAI Restaurant Reservations

      May 2017 - Sept 2017
      Business Development Analyst

      • Fundraising: sourcing for possible investors; creation of a calendar of investor and start-up networking events• Sales: scouting and segmentation of leads for the launch in the Malaysian market, cold calls • Research: competitor analysis on similar products on American and Malaysian market; SEO and SEM analysis on the competitors’ websites• Product: management of product back-up, leading a team of 4+ people• HR: recruiting for both internship and full-time sales positions

    • BIP

      May 2018 - May 2023

      • Digital Product & Delivery – Energy industry:Support Product Owner in E2E digital initiatives development with SCRUM methodology (business case preparation; functional requirements definition; UAT organization and performance; release & post release monitoring). KPIs monitoring through Google Analytics, Splunk and SalesForce. Competitors & Market research in order to propose the client innovative solutions, product development initiatives, partnerships and acquisitions. Support in the production of offers and POVs on Industry 4.0, Omnichannel strategy, IoT solutions and RPA • Rebranding Strategy Project – Tech manufacturing industry:Multiple markets assessment, competitors analysis and benchmarking, product positioning analysis to advise the client with a rebranding strategy Show less

      • Product Owner Consultant

        Sept 2021 - May 2023
      • Business Analyst

        Sept 2018 - Aug 2021
      • Consulting Intern

        May 2018 - Sept 2018
  • Licenses & Certifications

    • AgilePM® Foundation

      APMG International
      Oct 2021
      View certificate certificate
    • European Computer Driving License

      ECDL Foundation
      Jul 2014
    • First Certificate of English

      University of Cambridge
      Jan 2010
  • Volunteer Experience

    • Volunteer

      Issued by Casa Santa Luisa on Jan 2012
      Casa Santa LuisaAssociated with Chiara Obert