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Sumit Dey

Sumit Dey

Technical Support Engineer

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  • Timeline

  • About me

    Deputy Manager at Concentrix

  • Education

    • Manav Bharati University

      2012 - 2015
      Bachelor’s Degree Arts, Entertainment, and Media Management A

    • DAV public school

      1987 - 1998
      Senior Secondary Certificate Examination Science

    • Sikkim Manipal University - Distance Education

      2016 - 2018
      Master of Business Administration (MBA) Information Technology

  • Experience

    • Landmark Technologies

      Jul 2002 - Aug 2003
      Technical Support Engineer

    • VCustomer

      Sept 2003 - Jun 2005
      Technical Support Engineer

      Providing technical support over the phone to US based HP consumers.

    • Dell

      Aug 2005 - Feb 2014
      Client Tech Support Supervisor

      Providing Technical Support to US and UK based Dell consumers and ensuring customer delight on every interaction. Maximize CE and Resolution scores. With revenue based queue DSS, ensure maximum Margin and Conversion.

    • Beno Support Technologies Pvt. Ltd

      Jun 2014 - Nov 2016
      Assistant Manager Sales and Support

      Handling technical Sales and Support environment. Responsible for meeting Revenue targets, conversion, ARPC, Resolution, FCR, CE, SL and overal productivity on the floor. Driving compliance and engagement in various employee skill enhancement programs through coaching, feedback and trainings.

    • Convergys

      Nov 2016 - Jun 2018
      Technical Support Manager

    • Concentrix

      Dec 2018 - now
      Deputy Manager

  • Licenses & Certifications

    • Social Media and Community

      Dell

    • HP Desktop certified engineer

      HP

    • A+

      CompTIA
      Dec 2015

  • Honors & Awards

    • Awarded to Sumit Dey
      Legend Supervisor 2017 Convergys January 1, 2018
    • Awarded to Sumit Dey
      Bronze Award Dell
    • Awarded to Sumit Dey
      Bronze Award Dell
    • Awarded to Sumit Dey
      Employee of the Quarter Dell