James Brownlie

Experience

• 

  British Gas

  Feb 2000 - Feb 2003

  New Business Executive
• 

  Scottish Hydro

  Apr 2005 - Nov 2005

  New Business Manager
• 

  Office Depot

  Aug 2005 - May 2017

  To develop and retain business from an existing customer portfolios on a national basis. To build strong customer relationships with all decision makers within the account base both horizontally and vertically, as well and being closely linked to the operations of the end users, to identify potential purchasing efficiencies. To support new business associates on pre-engagement for prospective customers, as well as the implementation of new business at high levels of compliance. To achieve all sales, IMU and profit targets and comply with departmental and/or individual success criteria. To maximise the profitability of the customer portfolio by working with internal key stake holders and through strong high level negotiation with the customer stakeholders.To develop customer agreed business plans to maximise growth opportunities and to increase profitability within the account base.To achieve sales and IMU targets and maximise performance and activity standards as defined within the individual success criteria. To identify and optimise opportunities to deliver new (share of wallet) business within existing accounts, following Miller Heiman green and blue sheet methodology. To prepare and submit tenders for the supply of products and services and/or work closely with the internal tender narrative and pricing teams in order that this is done effectively. To comply with specific cash management objectives, such as customer debt; obsolete stock and rebate management. To maintain and deliver suitable levels of management information to both internal and external customers. To maintain product pricing levels in line with contractual terms and specific profitability targets. To record all activity in salesforce.com Show less Key responsibilities:• To seek out or develop creative solutions in service and business• Formulation and development of a customer specific account plan• Encourage contract compliance throughout the UK• To act as the day to day contact for Procurement, Facilities Management and end users• Make relevant and timely decisions using own judgement, knowledge and experience• Display an ability to build customer and internal relationships that add value, and lead to long-term profitable business• Focused on company targets• Consistently endeavor to deliver service that exceeds Customer expectations• Understand spend trends and margin impact Show less

  • Major Account Manager

    Apr 2015 - May 2017

  • Key Account Manager

    Aug 2005 - Jun 2015
• 

  Quality Business Supplies

  Jun 2017 - Jan 2021

  Key Account Manager
• 

  Quality Business Solutions

  Jun 2017 - Jan 2021

  National Key Account Manager
• 

  Complete Business Solutions

  Jan 2021 - Mar 2023

  National Account Manager
• 

  Office Depot UK

  Apr 2023 - now

  National Account Manager

  OfficeTeam help businesses to buy smarter and achieve more by providing a consolidated range of tailored, dynamic and expert business solutions, delivered with 100% service excellence. Our dedicated and motivated teams work in partnership with our customers and suppliers to drive down costs and improve efficiencies through innovative technology and tailored solutions. If you would like us to help your business buy smarter, contact me today.www.officeteam.co.uk