Kaitlyn Rice

Experience

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  Educational and CustomLogo Outfitters

  May 2016 - Aug 2019

  Customer Service Sales Representative

  • Greet and assist customers• Provide personalized fitting of children's uniforms• Run point of sale, Filing and data entry, Fill web and phone orders• Receive and ship packages• Operate embroidery equipment and heat presses• Stock shelves, insure Retail Store neat, clean and organized at all times.• Manager of Webstore• Cashier

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  Rochester Institute of Technology

  Aug 2018 - May 2023

  • Main point of contact for Lobozzo Alumni House and University Gallery during scheduledevents, after hours and on weekends• Provide support to participants during events• Ability to operate computers, monitors, AV equipment• Assist with room set up/tear down as needed• Communicate to Senior Manager and Events Supervisor as needed• Open and close building for event access. Securely lock building at conclusion of event• Ensure cleanliness of building, including restrooms during and after event• Be available to answer questions and provide support as needs arise• Assist participants with special needs access to the building Show less - Led lab activities for K-12 students in the Relevant Education in Math and Science program.- Gained experience in lean and analysis of production systems by providing support for graduate and undergraduate level courses.- Developed new lab activities with a team of staff and students to enhance lab experiences and expand opportunities to learn about systems thinking.- Performed continuous improvement activities, including 5S audits and A3 problem solving, to support lab operations and model best practices. Show less • Led weekday and weekend skating classes for students aged 4 to 25, tailoring instruction to various skill levels.• Taught foundational skills, including standing on the ice, tying skates, and basic glides, progressing to single jumps and more advanced techniques.• Worked closely with parents to equip them with techniques and tips to support their child’s skating outside of lessons.• Created a fun, safe, and encouraging learning environment that fostered skill development and confidence for skaters of all ages. Show less

  • Lobozzo Alumni House and University Gallery Student Events Assistant

    Nov 2021 - May 2023

  • Toyota Production Systems Lab Tech

    Apr 2021 - May 2023

  • Event Supervisor

    Apr 2021 - May 2023

  • Teacher Assistant

    Jan 2019 - May 2023

  • Learn to Skate Instructor

    Aug 2019 - Feb 2023

  • Skate Staff - Frank Ritter Ice Arena

    Jan 2019 - Jan 2022

  • Event Staff - Gene Polisseni Center

    Aug 2018 - Apr 2021
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  Wiley

  Jan 2019 - May 2023

  WileyPLUS Student Partner

  -Organized and led in-class presentations to introduce WileyPLUS registration, purchase options, and navigation. -Served as a peer resource and product expert on campus, providing timely individualized mentorship throughout the semester. -Increased customer satisfaction by saving instructor time and inspiring student success through best practice sharing. -Strategized with Wiley team and key faculty to maximize impact on campus

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  Cummins Inc.

  Aug 2020 - Dec 2020

  Machining Engineer

  Completed machine time standards. Conducted Gage R&R’s. Implemented new machinery. Analyzed and implemented revised processes.Member of the Cobot (Collaborative Robot) deployment team.

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  Cummins Inc.

  May 2021 - Aug 2021

  Assembly Engineer

  Working with the Industrial Engineering team on the assembly line to improve the process.Determining value-added vs. non-value added in order to reduce non-value added tasks on the line. Analyzing the Test area process - taking time studies and updating the written processes. Completed an efficiency study to determine required manpower throughout the line. Completed time study to determine if repair stations could have additional utilization.

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  Cummins Inc.

  May 2022 - Aug 2022

  Industrial Engineering Intern
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  A. O. Smith Corporation

  May 2023 - now

  Project Manager - New Product Development Global Process Improvement

  • Specialize in optimizing processes and supporting cross-functional teams through the NPD lifecycle to deliver market-ready solutions.• Leverage data-driven insights and lean methodologies to identify opportunities, streamline workflows, and mitigate risks.• Foster collaboration and innovation while aligning with A.O. Smith’s commitment to quality and sustainability.• Drive impactful product outcomes, enhancing efficiency and delivering high-quality water heating and treatment solutions. Show less

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  Nashville Predators

  Nov 2023 - now

  Guest Services Associate

  • Serve as the liaison for assigned seating section(s)• Proactively monitor for and report fan code of conduct issues and maintenance concerns• Greet guests and check their ticket as they enter their seating section, direct them to their designated seats• Greet guests as they enter the building and provide directions and information as needed• Scan guests’ tickets with a smile and friendly greeting• Assist guests with ticket issues, resolve when possible, and escalate to Supervisor as needed• Smile and greet guests as they approach the restricted area• Check guests’ tickets to ensure they have access to the designated area Show less