John Dickie

Experience

• 

  Ambassador Theatre Group

  Jun 2012 - Oct 2013

  Front of house assistant
• 

  PC Paramedics Knaphill

  Oct 2013 - Aug 2014

  Shop Manager

  - Managed daily operations, including IT diagnostics and repairs- Oversaw till management and documentation- Handled stock control, sales, and maintenance of records- Maintained shop appearance and cleanliness

• 

  Krome Technologies Ltd

  Aug 2014 - Oct 2016

  First Line Technical Consultant

  - Provided help-desk support and visited client sites for 1st and 2nd line tasks- Supported various businesses with IT issues, ranging from global pharmaceuticals businesses to small charity and college clients- Conducted out-of-hours support and occasional weekend work- Proficient in Microsoft technologies, backup solutions, virtualisation, and more

• 

  Brooklands College

  Oct 2016 - Dec 2017

  Senior Systems Support Engineer

  - Led the technical aspects of the IT team, overseeing infrastructure redevelopment- Provided 2nd/3rd line support and managed core infrastructure upgrades- Transitioned Physical servers to VMware and Dell EqualLogic storage- Implemented WatchGuard Firewalls and other security measures- Deployed Barracuda email filtering and Bitdefender antivirus solutions- Upgraded from Exchange 2008 to Exchange 2016- Network infrastructure planning and installation for new campus- Introduced PRTG for comprehensive network monitoring- Assisted in migrating servers to newer versions- Deployed SCCM 2016 and Microsoft remote app server- Managed Office 365 environment- Maintained servers including SQL, Exchange, file servers, and DNS Show less

• 

  Krome Technologies Ltd

  Jan 2018 - now

  - Spearheaded the Managed Services department, overseeing a diverse range of projects and technologies, including: - Leading an automation project to streamline day to day tasks while making the department more efficient and delivering a higher level of service which improved client satisfaction - Configuration and installation of vCenter and ESXi Hosts - Deployment of Core/Edge/iSCSI Dell Switches - Setup of Dell SANs - Vulnerability management with the use of Tenable and Nessus - OS Patch management using Microsoft WSUS and Azure Update Manager. - Implementation of backup solutions such as Veeam backup and replication and Veeam Cloud Connect - VMWare Upgrades - General server upgrades - Datacentre improvements - DR/HA Testing - Collaboration with Sales/Pre-Sales for project SOWs - Network and server audits - Extensive client documentation delivery - Ongoing client communication via email and phone- Provided 3rd line support to the Helpdesk- Conducted on-site visits for various 3rd line tasks- Occasional weekend and out-of-hours support- Proficient in a wide range of technologies including Microsoft, VMWare, networking, security, and more- Played a pivotal role in developing and implementing procedures to maintain ISO 9001 and 27001 standards as well as assisting clients achieve and maintain cyber security certifications. Show less

  • Technical Lead Managed Services

    May 2022 - now

  • Senior Technical Consultant

    Sept 2019 - Jun 2022

  • Technical Consultant

    Jan 2018 - Sept 2019