Siddharth Desai - CISM

Experience

• 

  Infotech Inc.

  May 2001 - May 2003

  Network Engineer

  -Responsible for maintaining the Local Office Network Infrastructure and Troubleshoot the issues as and when faced in the network.-Was also responsible for maintaining the AD Servers and perform regular updates of the patches available for the Server OS.

• 

  SITS Mauritius Limited

  Mar 2006 - Oct 2006

  System Support Manager & Sr. Technical Trainer

  -Responsible for maintaining a System Support (Business Unit), for providing systems and network support.-Also responsible for providing technical training on international certification like MCSE, MCSA, CCNA, CCSA, CWNA, A+, N+, Security+, etc.-Was also involved in providing technical presentations, and training to our small, mid and large-size customers for the products we sale, such as Microsoft Software’s, Cyberoam, 24 Online, etc

• 

  Elitecore Technologies Pvt Ltd.

  Nov 2006 - Jun 2009

  Network & Security Consultant - Pre-Sales - Cyberoam

  -Responsible for understanding the client requirements & Deploy Cyberoam UTM appliance in the network-Responsible for delivering technical training and demos of Cyberoam to all the Channel Partners, Customers resellers throughout the globe.-Efficiently manage and administer the installation, up gradation, configuring and troubleshooting, Desktops and Laptops, Servers, Database Servers, Mail Servers and Networking while updating the system with the improved and latest technological tools to influence & increase the overall productivity and efficiency.-Solely accountable for handling & providing system, software support & LAN /WAN related work.-Handling installation & maintenance of high end servers, Windows 2000 Server, Windows 2003 Server, SQL Server and Exchange Server, Maintenance of IIS Server, SharePoint Server, Blackberry Enterprise Server.-Installation and Maintenance of Cisco Routers, Cisco Wireless Routers, and Cisco switches, Troubleshoot of Exchange Server and Mailing Problems.-Efficiently managing entire day-to-day activities covering wide functional areas include designing & developing the workflow program, debugging and troubleshooting of the application.-Accountable for providing quality standards for operational areas & ensuring adherence to quality standards.-Leading efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence.-Providing technical leadership for analyzing and resolving service requests viz. developing application and unit, integration and system testing. Show less

• 

  Fortinet

  Jun 2009 - now

  • Principal Systems Engineer

    Jan 2024 - now

  • Systems Engineer III - Pre-Sales

    Jan 2022 - Jan 2025

  • Program Manager - Professional Services

    Mar 2021 - Jan 2025

  • Program Manager - Professional Services

    Feb 2019 - Mar 2021

  • Professional Service Architect

    Jun 2009 - Feb 2019