Steve Watson MBCS Assoc CIPD

Experience

• 

  Department of the Environment property services agency

  Jul 1976 - Sept 1990

  Operations Manager

  Various roles including programming, IT systems management, contracts officer and ops manager

• 

  Department for Environment, Food and Rural Affairs

  Sept 1990 - Sept 2004

  Service Delivery Manager

  Last role was as Head of office systems and service management. Prior to that various roles as applications development project manager, LAN cabling installation manager, MVS support manager, prime systems manager, oracle DBA team lead

• 

  IBM

  Oct 2004 - May 2007

  Service Delivery Manager

  Deskside support lead for Defra account

• 

  Legal & General

  Sept 2007 - Jan 2008

  Service Delivery Manager

  Z/os support

• 

  Thermo Fisher Scientific

  May 2008 - Mar 2009

  Packaging Specialist
• 

  HM Treasury

  Mar 2009 - Feb 2013

  Business Continuity and IT Support Manager

  Responsible for public finances business continuity and IT support for the EFA team. Engaged in intra-day forecasting of net Exchequer position.

• 

  UK Ministry of Defence

  Feb 2013 - May 2019

  Senior Problem Manager and Service Continuity Manager

  Senior Problem Manager dealing with the identification and resolution of complex problems. As Service Continuity Manager, ensured plans were produced, tested and maintained for all sites.

• 

  Amazon

  Jun 2019 - Dec 2019

  Associate
• 

  Central Government UK

  Jan 2020 - Jul 2020

  Principal Consultant Service Management

  Design, development and implementation of ITSM processes for a greenfield site using latest digital technologies.Primary responsibility for Problem and Knowledge Management using ServiceNow as the ITSM tool utilising Azure DevOps practices and Agile methodology.Design of Problem, Incident, MIM, Knowledge, Event Management Practices under ITIL V4, fully documenting comprehensive Practice and design documents. Involved in support and creation of other ITIL processes.New service successfully implemented and well-received by the customer Show less

• 

  ALLOISE LIMITED

  Jan 2020 - Jan 2024

  Service Management Consultant
• 

  NHS England Digital Profession

  Dec 2020 - Aug 2021

  Service Management Practitioner/Analyst
• 

  I3Works Ltd

  Aug 2021 - now

  • Principal Consultant

    Jan 2024 - now

  • Senior ITSM Consultant

    Aug 2021 - now