Nathan Leslie

Experience

• 

  Watchtower

  Sept 2006 - Mar 2016

  • Guest Services Supervisor

    Mar 2014 - Mar 2016

  • Facility Service Supervisor

    Sept 2012 - Feb 2014

  • Facility Service Associate

    Sept 2006 - Sept 2012
• 

  The JBM Cleaning And Supply Company

  Mar 2016 - Jan 2023

  • Director of Environmental Services

    Apr 2022 - Jan 2023

  • Office Manager

    Mar 2016 - Apr 2022
• 

  COLTENE USA

  Jan 2023 - now

  In charge of the day-to-day operations of the largest Technical Services Department company wide, managing repairs and phone support for both the Coltene and SciCan brands. Regularly communicate and collaborate with upper management to drive results and increase efficiencies. Maintain and support authorized repair centers around the world to drive service and customer satisfaction. In charge of the day-to-day operations of the Repairs Department. Manage inventory, personnel, technical service calls, and serve as the main point of contact for the department. Support authorized repair centers around the world. Serve as a critical part of the feedback loop to properly close customer complaints in line with Quality Control and Regulatory standards. Provide suggestions to Engineering Department for product enhancements. In charge of the day-to-day operations of the Repairs Department. Collaborated with Quality, Engineering, and Sales departments to achieve company goals. I inspect, calibrate, tune, and repair dental equipment. This includes risk assessments, root cause analysis, and documentation for ultrasonic cleaners, scalers, and autoclaves. I spend my time troubleshooting electronic circuit boards, displays, piezoelectric crystals, inserts, hand pieces and more.

  • Technical Services Manager

    Oct 2024 - now

  • Repairs Department Supervisor

    Feb 2024 - Oct 2024

  • Interim Repairs Department Supervisor

    Dec 2023 - Feb 2024

  • Repair Technician

    Jan 2023 - Dec 2023