Rishika Gogoi

Experience

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  Numaligarh Refinery Limited

  Jul 2019 - Jul 2019

  Summer Internship at Numaligarh Refinery

  Prepared a detailed report including research on marketing and financing of two upcoming projects of NRL i.e. its capacity expansion and Assam Bio Refinery Pvt. Ltd, Bamboo Biomass to Bio-Ethanol.

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  Paravent Apparels

  Jun 2020 - Jul 2020

  Sales And Marketing Intern

  Remote Internship at a Noida based startup Paravent Apparels that makes anti-viral garments. The work consist of making sales calls , converting potential prospects into customers, market research and providing marketing strategies.

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  Cholamandalam MS General Insurance Co. Ltd.

  Aug 2020 - Sept 2021

  Managed the sale of Health Insurance business• Long term relationship building with users and cooperate partners, while ensuring enhancement of services• Cross-functional collaboration on daily basis to ensure smooth functioning of business operations• Used attention to detail, planning & organizing and multitasking skills to efficiently maintain timely delivery of projects and follow ups• Communicated recommendations for improvement to senior team members leading to overall boost in customer satisfaction and retention rate Show less

  • Senior Lead-Partnership Distribution

    Sept 2021 - Sept 2021

  • Insurance Trainee

    Aug 2020 - Aug 2021
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  The Indian Hotels Company Limited (IHCL)

  Nov 2022 - Mar 2023

  Reservations Assistant

  • Managed hotel bookings through Opera PMS (Version 5) to achieve a 90% daily occupancy rate.• Handled post-booking operations efficiently, including dispatching confirmation vouchers and tracking payments.• Responded promptly to customer queries and escalations within 24 hours to ensure high satisfaction levels.

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  Tata Consultancy Services

  Mar 2023 - Mar 2024

  Senior Process Associate

  •Supervising customer queries while ensuring efficient communication and resolution of inquiries or issues. •Coordinate with team members to ensure a smooth handover process, including clarifying any missing or unclear information.•Review documents for accuracy, completeness, and compliance with company policies and industry regulations.•Tracking Ocean shipments and executing daily tasks with adherence to SOPs.•Collaborating with both origin and destination forwarding and trucking vendors to ensure smooth delivery of shipment. •Managing shipment documentation, ensuring compliance with SOPs and accuracy for shipment movements. Show less

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  Xhipment

  Apr 2024 - now

  Operations Specialist- Ocean Operations

  •Responsible for smooth and timely delivery of shipper’s goods by working with multiple stakeholders in India and across the world. •Run daily stand-ups to track supply operations. This includes auditing and improving key metrics/ SLAs, consolidating updates on all shipments, and root causing any shipment delays/ issues. •Collaborate with supply chain partners and internal teams to create, implement, maintain and iterate on supply chain efficiency improvement initiatives.•Coordinate with internal and external stakeholders on shipment booking and tracking. •Manage shipment documentation, ensuring they adhere to SOPs and are correct for shipment movement.•Manage customer escalations and ensure timely resolutions that exceed customer’s expectations. •Stay up to date on lane level requirements from the supply side and update SOPs whenever needed. •Stay connected with customers to understand gaps in our existing products and recommend/ make required changes to ensure a world class shipment experience. Show less