Ralph Jacob Medina

Ralph Jacob Medina

Customer Service Representative

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location of Ralph Jacob MedinaTagbilaran, Central Visayas, Philippines

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  • Timeline

  • About me

    ROW Assistant | Volunteer Incident Manager & Emergency Communicator | NGO Corporate Secretary

  • Education

    • Holy Name University

      2018 - 2022
      Bachelor of Arts - BA Political Science
  • Experience

    • TaskUs

      Jun 2022 - Nov 2022
      Customer Service Representative

      Was responsible for assisting customers by addressing their inquiries, resolving issues, and providing support. Handled both incoming calls and served as the primary point of contact between the company and its customers, ensuring their needs are met and maintaining positive customer relationships.

    • Provincial Government of Bohol

      Nov 2022 - Jun 2023
      Public Safety Communicator

      Job Order employee for Telephone and Radio System Integrated Emergency Response 117 (TaRSIER 117), the Operations & Warning Division of the Bohol Provincial Disaster Risk Reduction and Management Office. I handled incoming calls and assessed what's the appropriate response such as dispatching emergency medical services, fire department, and police department to the incident.With my prior experience and skills, I also helped instruct trainees on how to operate the radio systems of the agency as well as serving as Communications Unit Leader, radio net controller, or Situation Unit Leader depending on the type of incident we need to manage. Show less

    • National Grid Corporation of the Philippines

      Jun 2023 - now
      Right-of-Way Assistant

      Project-based Employee for the Cebu-Bohol 230kV Interconnection Project (CBIP) and assigned to handle court matters. I help ensure the smooth operation of the project by assisting in the management and coordination of right-of-way activities, maintaining records, facilitating communication, and ensuring compliance with relevant regulations between the court, the persons affected, and the company.

  • Licenses & Certifications

    • Amateur Radio Operator Class B License

      National Telecommunications Commission
  • Volunteer Experience

    • Volunteer

      Issued by Philippine Red Cross on May 2018
      Philippine Red CrossAssociated with Ralph Jacob Medina
    • Corporate Secretary

      Issued by Chocolate Hills Amateur Radio League on Sept 2014
      Chocolate Hills Amateur Radio LeagueAssociated with Ralph Jacob Medina