Denis Chevalier

Experience

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  Black's Cameras

  Jun 1981 - Feb 1987

  Store Manager

  • Was promoted rapidly from Salesperson to Assistant Manager and then Manager.• Opened two new retail locations and led the teams in the stores to be successful.• Rebuilt and recovered two stores where revenue had dropped, and customer confidence had fallen.

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  Parmic Microcomputer

  Feb 1987 - Jun 1987

  Customer Support and Technical Services Manager

  • Repaired fouled customer situations by direct on-site customer focus• Developed field service technicians to be able to interact with end users.

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  Seneca College of Applied Arts & Technology

  Apr 1987 - Jan 1998

  Part Time Professor, Continuing Education Computer Science

  Part time professor in the Faculty of Continuing Education delivering courses in the Computer Science field with specialization in networking, computer languages and operating systems.

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  Mercantile United Leasing

  Jun 1987 - Jan 1989

  Manager, Information Services

  • Built the entire Information Services infrastructure for this brand new company.• Developed Lease Tracking and Revenue Management application• Developed residual value calculation system for large scale technology leases including mainframe computer systems and aircraft

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  Crowntek Business Centers

  Jan 1989 - Jan 1990

  Account Executive

  • Working as a team with assigned account executives, brought understanding and acceptance of the Apple products and services to existing and new customers.• Proved that the integration of Apple and PC technologies was possible in a corporate environment.

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  American Express Canada

  Jan 1990 - Jan 1992

  Project Manager

  • Implemented with my team, the implementation of the first standards based, PC focused network system in American Express Canada.• Convinced Senior Leadership that a proposal that had been accepted was bad for the company, saving hundreds of thousands of dollars.• Brought the network project in on time and under budget.

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  BRAINS II, Inc.

  Jan 1992 - Jan 1998

  Vice President, Professional Services

  • Created the networking technologies business unit and established it as a profitable unit in its first six months.• Developed Field Service Technicians into network specialists.• Opened new accounts and new services with customers that had never been in the customer base prior

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  Novell Canada, Ltd.

  Jan 1998 - May 2011

  President Novell Canada, CTO Novell Americas

  Responsibilities and Achievements• Built direct relationships with customer senior executives across North America through personal face to face visits and understanding customer requirements, thereby reducing customer loss to competitors.• Established regular presence at trade, business knowledge and consulting events as primary company spokesperson with audiences up to 4,000 people in a single session.• Created the first implementation of social media outreach for the company.• Worked with VPs and Sales Directors to support and train Sales Executives in achieving customer joy and quota attainment and sales growth.• Co-created the Customer Relationship Model that was implemented across North America.• Redesigned the Systems Engineer role to be directly customer and partner facing, establishing success metrics and ongoing development as Technology Solution Architects. Created in Canada was later transitioned to North America and Europe. Show less

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  WatchGuard Technologies

  Jan 2012 - Mar 2013

  Country Managing Director

  • Increased market penetration by 18% through distribution and reseller channels.• Reduced direct sales cost by 20%.• Increased market share by 9%.

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  Brains II Canada, Inc.

  Mar 2013 - Apr 2015

  President

  Responsibilities & Achievements:• Created new marketing and communication practices to better deliver technical services to clients on contract• Increased customer retention by 22%• Reduced operational expenses by 33% through training, development and parts management

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  Instinct International Inc.

  Sept 2016 - Sept 2017

  SVP, Professional Services, Consulting and Delivery

  Responsibilities & Achievements:• Created all marketing, sales documentation and practices to deliver professional services technical resources to clients on contract

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  Chevalier Information and Communications Technology Consulting

  Sept 2018 - Jun 2019

  CEO

  Responsibilities & Achievements:• Assisted multiple clients in streamlining and right sizing to return to profitability, reduce cost and reduce business risk• Worked with owners to restructure organizations not performing to expectations

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  Kilmer Forestry

  Jun 2019 - Jan 2023

  Chief Information Officer

  Responsibilities & Achievements:• Implemented a full Information Systems architecture and installation across two acquisitions under Kilmer Forestry• Designed and Implemented a Real Time Dashboard System to measure efficiency, productivity and availability across two separate sawmills and a planer operation• Replaced out of date and unsupportable applications and services reducing expense and risk, allowing for more accurate margin tracking• Reduced vendor count and cancelled agreements that did not create value Show less