Experience

• 

  Business connexion

  Jan 1998 - Mar 2005

  Tasks included the setup and maintenance of a SQL Server 2000 server (backups included). The server served maps via ArcIMS on the intranet (using a Servlet Connector to connect via ArcSDE to the SQL Database).I was also involved in the design of GIS web-solutions for various customers (including Sasol, City of Tswane, City of Johannesburg, CDE, Santam etc.). The sites are designed using DHTML, XML, JavaScript, ASP, and CSS. GIS solution (included making of maps and GIS systems were also custom build to our clients needs (using ArcView 3/8/9). These clients include Daimler Chrysler, BMW, NavTech, Land Rover and Vodacom. I was also involved in the launch and marketing of the new MobiTrack/Business Connexion electronic mapping software called HandyMap. Graphic Design were also an integral part of my job, as I had to create CD packages (using CorelDraw) for all the data that goes out to the clients.I also did the GIS divisions’ software- and server maintenance and configuration. Show less

  • GIS Consultant

    Jun 2002 - Mar 2005

  • Customer Engineer (Promoted to System Administrator)

    Aug 1999 - May 2002

  • IT Contractor

    Jan 1998 - Jul 1999
• 

  Esteq business (pty) ltd.

  Jan 2005 - Jan 2007

  It consultant

  Microsoft CRM Consultant (Design, Implement, Customise of CRM systems).Exchange Server 2003 & SQL 2000 Administrator.

• 

  Fusion 5

  Apr 2007 - Apr 2008

  It consultant

  Microsoft CRM 3.0/4.0 and Oracle/Siebel CRM OnDemand Consultant (Design, Implement, Customisation of various CRM system in the Education-, Property and Charity sectors.

• 

  Gen-i / infosys

  May 2008 - Sept 2011

  Senior crm developer / technology lead

  Microsoft Dynamics CRM 3.0, 4.0 and 2011 Install, Configuration, Customisation. CRM Consulting using Microsoft Dynamics CRM SureStep methodology.Analysing, Managing, Designing, Implementing and Customising of 15+ CRM systems across South Africa, New Zealand and Australia.CRM implementations and consulting across the following sectors include:Construction, Mental Health Services, Transportation, Accommodation, Training, Automotive, Investment Services, Higher Education, Sports Trust, Health Care and Ambulance Services. Show less

• 

  Adaptable solutions

  Sept 2011 - Dec 2011

  Business consultant

  Consulting, xRM, Microsoft CRM

• 

  Mint

  Jan 2012 - May 2015

  Currently leading a team of +/- 15 CRM Consultants/Developers across all customer engagements in a major Financial Services client. Additionally acting as the technology lead/architect for this major South African financial institution.

  • Client Lead (CRM)

    Jun 2013 - May 2015

  • Specialist CRM Consultant

    Jan 2012 - May 2013
• 

  Mint management technologies

  Jun 2015 - Sept 2016

  Crm delivery lead

  Responsible for the pre-sales, forecasting and allocation of Mint's CRM team. Ensuring that all projects are delivered against Mint's high quality standards including adherence to Solution Architecture and integration patterns.

• 

  Microsoft

  Oct 2016 - now

  Customer Relationship Management• Create strategic relationships with key customer stakeholders to enable quality solution delivery and health using partnerships with other Microsoft account team leaders. • Build plans to align the consumption strategy to customer priorities.• Capture and anticipate new customer needs and outcomes identified during the delivery of support programs and success engagements, across multiple planning horizons.• Ensure customers are current on technology, enabling cloud adoption and optimising cloud solutions. Account Planning• Align Microsoft's offerings with the customer's overall business and Information Technology short to long term objectives• Present the strategic business and technical need for change. • Lead development of customer consumption plans. • Lead support contract renewals and transformation Opportunity and Pursuit Management• Bring forward recommendations from customer insights to lead sellers in identifying and producing cloud consumption and support sales opportunities. • Consumption planning from envision to commitment. Consumption and Delivery Execution• Identify and mitigate blockers to customer success goals. • Accelerate consumption by driving solution and operational health for customers.• Accountable for the delivery of support for the resolution of critical escalated issues by partnering with Microsoft Incident Managers and Support teams. Share updates to the customer and manage customer expectations at a leadership level. • Analyse and leverage support outcomes and work with the customer organisation to implement long-term solutions that drive continuous process improvement.Technical Skilling• Leverage deep technical expertise to act as a technology advisor.• Ability to articulate Microsoft cross-cloud technology and services. Show less Leverage deep industry and functional expertise to enable Dynamics 365 and Power Platform customers to realise business value from their investments. Supporting the expansion of the Microsoft Business Applications digital footprint in the enterprise through industry focused, outcome based cross workload solutioning. Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) to deeply understand the customer's business KPIs, assist with solution adoption and create support for new Business Applications opportunities. Assist customers to identify adoption gaps across the Microsoft Business Applications foot print and to create and execute an action-oriented Adoption and Change Management (ACM) plan. Show less

  • Customer Success Account Manager

    Jul 2023 - now

  • Customer Success Manager

    Oct 2021 - Jul 2023

  • Microsoft Dynamics 365 Architect

    Jan 2018 - Oct 2021

  • CRM Principle Consultant

    Oct 2016 - Jan 2018