Experience

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  Tata consultancy services

  Jun 2012 - Mar 2018

   Accountable for Planning, conceptualizing and leading sales pitch for establishment of new business with the client and for development and implementation of growth plans for NA and APAC geography and maintenance of collateral repository. Managing Robotic Process Automation/Digitization Initiatives for all the Voice Processes of Credit Operations which includes having process walkthroughs arranged for identifying opportunities, presenting proposals to the client and managing ideas implementation. Owner of ‘Portfolio Management Framework’ for Customer Service- a governance approach to increase efficiency of processes. Show less

  • Assistant Manager

    Jun 2012 - Mar 2018

  • Assistant Manager -Business Development & Transformation

    Dec 2014 - Aug 2016

  • Business process lead-Bid Manager, Presales and Solutions LSHC

    Nov 2013 - Dec 2014

  • Business Process Lead- Domain Transformation LSHC

    Jun 2012 - Oct 2013
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  Wns

  Mar 2018 - now

  Sr. consultant- insurance solutions

   Accountable for Designing Multichannel Call Centre Solutions for clients across the Globe largely across Retail, Banking and Insurance Domains. Providing outsourcing and consulting solutions for Customer Services, Collections & Technical Help Desk Activities. Working Closely with Global Project Teams including Operational, IT and Pricing Architects to ensure the solution derives the best business value for the customer. Gained Individual Ownership for Response Management & New Content Development. Show less