Experience

• 

  Suksh technology

  May 2013 - Jan 2015

  Quality analyst

  • Analyzed performance of agents, making enhancement suggestions based on inefficiencies and faults• Developed reports in MS Excel on daily basis to track agent performance• Identified and applied innovative solutions to streamline and improve quality management systems and processes• Developed metrics to analyze lead quality score through daily, weekly, monthly & Quarterly reports

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  Commonfloor.com

  Feb 2015 - Oct 2016

  Executive

  • Ensured timely verification and closing of lead mismatch requests from clients as per SLA with 100 % TAT• Interacted with vendors and given valuable inputs to improve lead quality• Evaluated employee performance as on required and conveyed constructive feedback to improve skills• Generated reports to showcase quality score of leads and open request statistics data on daily, weekly and monthly basis• Assigning requests among team members to adhere timely closing of requests• Monitored metrics and developed actionable insights to improve Quality of leads Show less

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  Apotex india

  Nov 2016 - now

  • Produced daily, weekly & monthly Management Information reports, dashboards clearly illustrating data trends to identify growth opportunities.• Developed macros, VBA to automate excel reports.• Prepared and reviewed SOPs, PPTs, Training course materials and other GMP documents.• Involved in department induction, training, assessment & certification of new recruits• Coordinated team meetings daily to delegate tasks, communicate priorities and discuss goals• Developed PPT based training courses and imparted training in coordination with the HR team.• Administered course content, schedules and attendance utilizing learning management system (LMS).• Developed Learning Courses in Content Server, SAP Success factor and implemented in LMS. Show less

  • Senior Executive

    Jun 2021 - now

  • Technical Writer II

    Jun 2019 - May 2021

  • Technical Writer I

    Nov 2016 - May 2019