Experience

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  Sedgwick

  Sept 2001 - Jun 2013

  - Led technical projects with waterfall and agile methodologies to ensure business requirements were met, and milestones are completed on time and on budget- Mitigated risk factors by analyzing financial and statistical data and comparing to the projected milestones- Managed data warehousing and custom reporting solutions projects to support Business Intelligence- Managed .NET projects to support client implementations, satisfy client and business partner requests, and improve overall user experience - Managed data migrations to support acquisitions and client implementations with immovable completion dates- Developed and maintained client relationships by working to fully understand business practices and maintain open communication- Maintained tactical records and documents for each project during its lifecycle using Microsoft Project- Regularly updated senior management and all stakeholders on project status with written and/or oral communication- Create Risk Management, Quality Management, Communication, and Control Management plans for each project- Assisted the PMO (Project Management Office) in creating useful tools (project schedules, template forms, etc.) to aid EDS project services team members Show less - Scoped requirements, identified required resources, analyzed project data and operational procedures on a multitude of projects focused on streamlining efficiency.- Administered off-site storage for all offices in the organization and managed relationship with preferred vendor while simultaneously streamlining the process for the organization, reducing off-site storage costs by an anticipated $1.5M in five years.- Acted as interim administrator for proprietary internal audit tool, supporting colleagues in the Quality department, developing repeatable reports for executive management, researching technical and workflow issues, proposing enhancements for streamlined efficiency, and working closely with IT partners to capture data and identify and resolve technical issues.- Partnered with operations to craft enhancements to proprietary claims management software, JURIS®, and develop workflows to maximize colleague efficiency.- Generated cost-benefit analyses to support proposed workflows and enhancements.- Documented procedures, and developed and delivered training for management and colleagues. Show less - Supported 80 client account managers by analyzing client-specific medical cost data and providing recommendations for customized managed care models.- Used proprietary software system, JURIS®, the data warehouse interface, Hyperion, and various vendor reporting websites to create client-specific managed care reports for presentation at client stewardships.- Researched client-specific issues and interfaced with managed care vendors to devise and implement solutions for process improvement.- Trained program managers, team members and colleagues on managed care services and customized managed care models, as well as the use of various software platforms.- Led team members in development and implementation of various technical solutions, i.e., customized internal provider databases, organization of the internal portal to provide customized support to colleagues in the field, technical interface workarounds, etc. Show less - As the first Instructional Designer at Sedgwick, created classroom style learning, online training and/or self-paced courses for both colleagues and/or clients upon request in accordance with adult learning standards, employing a blended learning approach.- Worked with performance managers to conduct gap analyses to determine the root cause of performance deficiencies and made recommendations for improvement.- Created all technical and industry skill training for internal colleagues.Designed the standard template for self-paced learning created by Sedgwick University.- Explored the use of additional technology options for learning creation, made recommendations to management and trained team members on chosen software.- Developed standard Change Management training and online Fraud Awareness training for Sedgwick.- Arranged and conducted online training with both colleagues and clients.- Worked with teammate to pioneer the creation of a comprehensive training manual to accompany live training. Show less - Analyzed and processed complex or technically difficult workers' compensation claims by investigating and gathering information to determine the exposure on the claim- Managed claims through well-developed action plans to appropriate and timely resolutions- Negotiated settlement of claims within designated authority- Calculated and assigned timely and appropriate reserves to claims - Calculated and paid benefits due, approved and made timely claim payments and adjustments - Prepared necessary state fillings within statutory limits- Managed the litigation process; ensured timely and cost-effective claims resolution Show less

  • Information Technology Project Management Advisor, Enterprise Data Solutions

    Jun 2011 - Jun 2013

  • Project Manager, Process Improvement

    Dec 2007 - May 2011

  • Data Analyst IV, Managed Care

    May 2006 - Nov 2007

  • Systems Training Specialist / Instructional Designer, Sedgwick University

    May 2003 - Apr 2006

  • Claims Examiner - Workers' Compensation

    Sept 2001 - May 2003
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  Servicemaster

  Jun 2013 - Jan 2014

  Senior information technology project manager

  - Led technical project using waterfall methodology to develop Customer Relationship Management tool with Siebel and JD Edwards to support American Home Shield business operations- Managed external vendors responsible for technical development and systems integration- Maintained tactical records and documents for the project during its lifecycle phases using Microsoft Project- Regularly updated project director, PMO director, executive management, and all stakeholders on project status with written and/or oral communication- Created Risk Management, Quality Management, Communication, and Control Management plans- Ensured project milestones were met within an extremely rigid timeline- Provided all ServiceMaster milestone documentation and represent project team at gate reviews from Design through Deployment- Streamlined project maintenance processes for entire project team by utilizing tools available to full capacity Show less

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  Wright medical

  Jan 2014 - Sept 2014

  Senior information technology project manager

  - Led technical project with infrastructure and data warehousing components using waterfall methodology to upgrade Cognos BI and Cognos TM1 and to implement Informatica- Mitigated risk factors by analyzing statistical data and comparing to the projected milestones and budget- Managed external vendors responsible for infrastructure, technical development and quality assurance- Created development tasks and QA test scripts in JIRA; trained team members on usage- Created and maintained project documentation- Regularly updated PMO director, executive sponsor, business owner, and all stakeholders on project status with written and/or oral communication- Implemented SharePoint and corresponding processes for using project sites as document repositories; trained PMO teammates on usage- Created and continued to administer the PMO SharePoint site and corresponding PMO team site Show less

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  Reed group

  Sept 2014 - Oct 2015

  Project manager, solutions delivery

  - Led new client implementations for SaaS and Reed Services- Coordinated resources to ensure successful execution of projects and delivery of a quality product- Supported the processes to define scope and requirements per client specifications- Liaised between users, product management, sales and developers to define software customization requirements- Wrote detailed functional specifications for software customization and follow work orders through completion- Created and maintained project documentation- Coordinated configuration of the software to support the client’s program(s)- Facilitated user acceptance testing- Developed and delivered client training Show less

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  Wright medical

  Oct 2015 - May 2021

  Information technology quality assurance manager

  - Staff and manage a new functional team in IT, providing leadership and guidance for QA team members- Developed and implemented quality assurance processes and procedures; continuing to monitor and refine as required- Procured a high-quality, mid-market test management tool; implemented tool and rolled out initially to IT QA team and later to all business partners for use during UAT- Identified key metrics for the QA function; developed method to collect data and report to executive leadership monthly to measure success of QA team- Continuously work with PMO to forecast quality assurance testing needs for all projects in IT portfolio and ensure the efforts are staffed appropriately- Defined and implemented a best practice regression process and maintenance plan - Ensure that proper functional and end-to-end testing is executed on each project Show less

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  Stryker

  May 2021 - now

  It assurance manager