Experience

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  Marathon

  Nov 2010 - May 2012

  Senior it business consultant

  HP Quality Center / ALM

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  Tek experts

  May 2012 - Jan 2017

  HP Project and Portfolio ManagementContinue to develop my Oracle skills and extend my area of expertise. Working with web server (IIS, Apache), Windows Server OS, LDAP, SSO (NTLM), Linux.With regards to the DB my main tasks are:- Installing DB servers from scratch in order to prepare virtual environments for testing purposes.- Doing initial configuration of the DB based on the requirements of the application- Tuning DB parameters to achieve maximum performance.- Troubleshooting customer’s performance issues and working closely with their DBA.- Using DB monitoring tools and reports, like SQL Server Activity Monitor for MS SQL and AWR reports for Oracle.- Executing SQL statements against the DB to verify the integrity of the data, like SELECT, UPDATE, DELETE, TRUNCATE- Reviewing existing triggers, views and packages for deeper investigation of customer’s issues.- Doing Backup and Restore operations. Show less

  • IT Project Manager

    Sept 2014 - Jan 2017

  • Senior Technical Support Engineer

    May 2012 - Sept 2014
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  Puzzel | solving customer interactions

  Jan 2017 - now

  Helping customers in their digital interactions.Multi-skilled engineer and the go-to person for complex issues and technical escalations.Building, changing and troubleshooting omnichannel cloud solutions. This includes Voice/IVR, Email management, Chat, Social Media, SMS, etc.Working with various technologies and experts on different levels helps me to develop wide spectrum of both technical and personal skills.

  • System Engineer and IT Officer

    Sept 2017 - now

  • Second Line Support Engineer

    Jan 2017 - now