Experience

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  The hong kong polytechnic university

  Oct 1993 - Sept 1995

  Research staff
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  I-cable

  Sept 1994 - Jul 1996

  Engineer

  To provide CATV headend operations support at the Master Operations.

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  New world telecom

  Jul 1996 - Feb 2000

  Senior engineer

  ‒ Senior Engineer in the Transmission and Access System Department‒ Planning, design, installation, commissioning and maintenance of SDH/SONET and microwave equipment‒ Preparation of the Request For Proposal (RFP) and vendor evaluation of SDH/SONET and microwave equipment‒ Operations and maintenance of the Building Integrated Timing Supply (BITS)‒ To provide technical support and prepare Engineering Instructions to Network Operations and Field Service Department

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  Arris

  Mar 2000 - Feb 2003

  Technical and marketing manager
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  Cisco

  Mar 2003 - Dec 2011

  Advanced services manager

  Cisco Systems (formerly Scientific Atlanta acquired by Cisco)‒ Regional Post Sales Technical Support Manager (then Advanced Service Manager) of the Asia Pacific region, including ANZ, Japan, South Korea, China, Hong Kong, Taiwan, South East Asia, India, and Pakistan‒ To lead a team of APAC engineers to provide on-site installation, configuration, testing and training, as well as annual maintenance support‒ Project management and coordination with customers, partners, Business Units and third party vendors‒ To prepare professional services and Service Level Agreement (SLA) bidding proposal, and negotiate pricing‒ To handle customer compliant on product issue and quality‒ Products include broadband video, digital headend, modem/EMTA, Conditional Access, voice and data over optical fiber/DWDM, Hybrid Fiber Coaxial (HFC) or satellite transmission. Show less

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  Hid global

  May 2012 - now

  Director of technical services

  ‒ Director of Technical Services of APAC region.‒ Led Technical Support and Pre-Sales teams of total 14 engineers and specialists. ‒ Physical Access and Logical Access Security Solutions such as Mobile Credentials, Cards and Readers, Card Printing, Strong Authentication (Online Banking and Enterprise) Solutions, Visitor Management Systems etc...