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Sumit Sapkal

Sumit Sapkal

Technical Support Associate

Followers of Sumit Sapkal59 followers
location of Sumit SapkalPune, Maharashtra, India

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  • Timeline

  • About me

    Bachelor's degree in Information Technology at University of Mumbai

  • Education

    • University of Mumbai

      -
      Bachelor's degree Information Technology

  • Experience

    • Mphasis

      Jul 2013 - Dec 2014
      Technical Support Associate

    • Sungard Availability Services, India (11:11 Systems)

      Dec 2014 - now

      • Perform quality evaluations of Help Desk services and design programs for continuous service improvement.• Develop and lead a culture of quality, consistency, continuous improvement and teamwork. • Attention to detail and proactive management

      • Support Team Lead

        Mar 2019 - now

      • Senior Engineer - Systems

        Feb 2017 - Feb 2019

      • Engineer - Systems

        Dec 2014 - Feb 2017

  • Licenses & Certifications

    • ITIL v3 Foundation

      AXELOS Global Best Practice

    • ITIL® v3 Foundation

      ITIL Certified