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Nic Daniels CMgr MCMI

Nic Daniels CMgr MCMI

Customer Service Advisor

Followers of Nic Daniels CMgr MCMI929 followers
location of Nic Daniels CMgr MCMIManchester, England, Storbritannien

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  • Timeline

  • About me

    Senior Delivery Manager at TalkTalk

  • Education

    • QA

      2017 - 2017
      Lean Six Sigma - Green Belt Practitioner

    • Dotnative

      2016 - 2017
      Certificate in Digital Business

    • Warrington Collegiate Institute

      1999 - 2001
      GNVQ Hairdressing (Level 2)

    • Bridgewater County High

      1994 - 1999

    • The Manchester Metropolitan University

      2019 - 2022
      BA (Hons) Business Management First 1.1

      Chartered Management Degree Apprenticeship (Fast-Track)

  • Experience

    • The Book People Ltd

      Sept 2001 - Mar 2004
      Customer Service Advisor

    • TalkTalk

      Mar 2004 - now

      • Project Manager

        Jan 2021 - now

      • Continuous Improvement Manager (Customer Experience)

        Mar 2017 - Jan 2022

      • Senior Communications & Engagement Manager

        Dec 2015 - Mar 2017

      • Training Business Manager

        Jun 2015 - Dec 2015

      • Process & Knowledge Manager

        Sept 2012 - Jun 2015

      • Operational Communications Editor

        Mar 2012 - Sept 2012

      • Team Manager, CEO Office

        Feb 2008 - Mar 2012

      • Team Manager, Customer Relations

        Aug 2007 - Feb 2008

      • Team Manager, Outbound Customer Services

        Oct 2006 - Aug 2007

      • Customer Liaison Executive

        Apr 2005 - Oct 2006

      • Customer Service Advisor

        Mar 2004 - Apr 2005

  • Licenses & Certifications