Jimmy Britton

Experience

• 

  Healthcare Computer Corp

  Jul 2001 - Feb 2006

  Senior Technical Specialist

  Provided front line Technical Support for the Alpha Pharmacy Solutions Product.Server as floating resource / backup team lead.Provided hands on Software and Hardware support.Software bug duplication while maintaining patient confidentiality.Troubleshot Electronic Pharmacy Claim submissions to insurance/payers.Installation and implementation of the Alpha Pharmacy Solutions Product.Experience with NCPDP daily.Trained internal and external Clients.Handled external Client escalations.Programming custom Pharmacy labels and design.Responsible for updating Pharmacies on Drug interactions and pricing data.After hours on call.Data processing. Show less

• 

  Healthvision

  Feb 2006 - Oct 2007

  Cloverleaf Support Engineer

  Level 1 support for internal and external Customers of the Cloverleaf Application installed on Unix and Windows OS. Assisted internal and external Clients with the installation of Cloverleaf and many of the integrated products.Verify/Install OS upgrade patches on Customers System to match requirement of the Cloverleaf Application.Completed Level 1 Cloverleaf Certification.Lead over Cloverleaf license and Procurement department while maintaining high level Cloverleaf Support.After hours 24/7 on call emergency support for CloverleafSoftware application ticket resolution. Show less

• 

  Lawson Software

  Oct 2007 - Jul 2010

  Cloverleaf Support Engineer

  Level 1 support for internal and external Customers of the Cloverleaf Application installed on Unix and Windows OS. Assisted internal and external Clients with the installation of Cloverleaf and many of the integrated products.Verify/Install OS upgrade patches on Customers System to match requirement of the Cloverleaf Application.Completed Level 2 Cloverleaf Certification.Lead over Cloverleaf license and Procurement department while maintaining high level Cloverleaf Support.Provided training on our Cloverleaf products to external and internal Clients.After hours 24/7 on call emergency support for CloverleafSoftware application ticket resolution. Show less

• 

  Infor

  Feb 2008 - now

  Tier 2 and 3 Support for internal and external Customers of the Cloverleaf Application installed on Unix and Windows OS. Assisted internal and external Clients with the installation of Cloverleaf and many of the integrated products.Verify/Install OS upgrade patches on Customers System to match requirement of the Cloverleaf Application.Provided training on our Cloverleaf products to external and internal Clients.Handled escalations for external Cloverleaf Clients.Cloverleaf Level 1 and Level 2 Certified.After hours 24/7 on call emergency support for CloverleafCloverleaf license and Procurement department.Application upgrades and migrations.Handled escalations for external clients.Software application ticket resolution. Show less

  • Senior Cloverleaf Support Principal

    Feb 2008 - now

  • Senior Cloverleaf Support Principal

    Feb 2008 - now