Matthew Tran

Experience

• 

  Virgin Australia

  Jan 2011 - Dec 2011

  Airline Reservation Agent

  • Creating/amending bookings for international passengers from the USA, UK, Australia and to destinations throughout Europe• Operating Airline Reservation Systems, primarily Amadeus• Assisting with flight delays and disruption procedures to ensure travelers reach their destinations• Answering queries regarding tourist destinations such as Los Angeles, London and Abu Dhabi• Informing guests of correct check-in times, baggage allowance, visa and passport requirements• Keeping up to date with the latest tourism products/services offered for international passengers• Handling and dealing with international guest complaints • Meeting and achieving monthly KPI • Following Airline protocols and regulations • Following instructions from Team Leaders and Supervisors Show less

• 

  The Star Entertainment Group

  Dec 2012 - Nov 2016

  • Providing training for staff and assisting management to develop training programs to grow a service focused team while driving revenue and productivity• Extensive Food and Beverage knowledge• Leading, supporting, motivating and engaging with staff members• Highly organised, dedicated and passionate to continuously find ways to deliver exceptional guest service experiences• Ability to communicate effectively with a variety of guests - ranging from tourists to corporate guests and resolving customer complaints in a timely manner • Liaising with head chef and sous chef to ensure special requests are met• Good knowledge of RSA (Responsible Service of Alcohol) to ensure laws and regulations are not breached Show less

  • Kiyomi Restaurant Captain

    Nov 2014 - Nov 2016

  • Food and Beverage Attendant

    Dec 2012 - Nov 2014
• 

  Transit General Office Inc.

  Apr 2017 - May 2017

  Food and Beverage Attendant
• 

  Mandarin Oriental Hotel Group

  May 2017 - May 2017

  Food and Beverage Attendant
• 

  The Star Entertainment Group

  Jul 2021 - now

  • Providing training for staff and assisting management to develop training programs to grow a service focused team while driving revenue and productivity• Extensive Food and Beverage knowledge• Leading, supporting, motivating and engaging with staff members• Highly organised, dedicated and passionate to continuously find ways to deliver exceptional guest service experiences• Ability to communicate effectively with a variety of guests - ranging from tourists to corporate guests and resolving customer complaints in a timely manner• Liaising with head chef and sous chef to ensure special requests are met• Good knowledge of RSA (Responsible Service of Alcohol) to ensure laws and regulations are not breached Show less • Providing training for team members and assisting management to develop training programs to grow a service focused team while driving revenue and productivity• Extensive Food and Beverage knowledge• Leading, supporting, motivating and engaging with team members• Highly organised, dedicated and passionate to continuously find ways to deliver exceptional guest service experiences• Ability to communicate effectively with a variety of guests - ranging from tourists to corporate guests and resolving customer complaints in a timely manner• Liaising with head chef and sous chef to ensure special requests are met• Good knowledge of RSA (Responsible Service of Alcohol) to ensure laws and regulations are not breached Show less

  • Kiyomi Restaurant Captain

    Mar 2018 - now

  • Kiyomi & Cucina Vivo Restaurant Supervisor

    Jul 2021 - Oct 2021
• 

  Azuki

  Feb 2022 - now

  Full-time Moderator for Azuki